Managed Services is an exciting part of the Motorola Solutions business and has been created to deliver innovative service offerings that increase the productivity and efficiencies of businesses and public organizations across key vertical markets. Our leading-edge domain expertise has made Motorola Solutions a leader in many markets across the world. We wish to extend this lead further by increasing the emphasis on the already well established service capability through the newly created Managed Services and Solutions.
This team is responsible for developing and delivering complex solutions to enterprise and government customers. Members of the team are active in customer engagements from selling to delivering services to end customers. The team is responsible to develop customer solutions that can be replicated to other customers and delivery organizations globally. Solutions include customer consulting engagements, custom applications, complex application integration of existing and new products and services, and hosted solutions.
•Successful candidate will evaluate current Managed Service portal design, functionality, data & analytics content and presentation effectiveness and lead Line of Business efforts towards improvements in overall customer experience.
•Candidate will be responsible for ongoing Managed Services customer portal design, utility, usability, and desirability requirements for future releases.
•Applicant will work closely with the Managed Services Offer Management team to develop comprehensive reporting and analytics strategies specific to portal design and propose solution for successful integration of new offerings into the Managed Service customer portal.
• Analyzes and evaluates competitive landscape and come up with ideas to increase the value proposition of the customer portal
• Uses general business knowledge and a strong understanding of enterprise systems to define system processes and workflows that meet both business and end-user needs. Researches solutions and coordinates the remediation of deficiencies.
•Creates new systems designs and solutions based on novel or unique ideas. . •Maintains positive relationships with other Motorola Solutions functions to effectively guide the development of next-generation portal solutions.
•Tracks emerging trends in technology and software. Proactively connects known and unrecognized business needs to emerging solutions.
•Work is accomplished without considerable direction. Exerts significant latitude in determining objectives of assignment.
•Exercises judgment (within broadly defined policies and practices) in selecting and methods, techniques and evaluation criteria for obtaining results.
•Networks with key contacts outside own area of expertise.
•Interacts with management and senior customer personnel on matters requiring coordination across organizational lines.
•A seasoned professional having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
This position can be located in Schaumburg, IL or Alpharetta, GA
A 4-year bachelor degree in computer science, computer engineering, software engineering, or other job related degree from an accredited college or university, plus 10 years of experience working in external facing customer portal design/product management. Managing a product/service with reporting/data/analytics will be a strong plus
Experience in Services & Solutions customer portal applications is a strong plus