Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors.  Mattersight's Behavioral Analytics service captures and analyzes customer and employee interactions, employee desktop data, and other contextual information to improve operational performance and predict future customer and employee outcomes.  Mattersight’s analytics are based on millions of proprietary algorithms and the application of unique behavioral models.  The company's SaaS+ delivery model combines analytics in the cloud with deep customer partnerships to drive significant business value.  Mattersight's applications are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities and Government.  See What Matters™ by visiting www.Mattersight.com.

Business Intelligence Analyst Role & Responsibilities

Role

The Business Intelligence Analyst will be part of the Behavioral Analytics Business Intelligence Group, which provides the data sources and analytical tools used to help our clients derive maximum value from the Behavioral Analytics solution. This position will support the day to day reporting needs of the Business Intelligence group’s clients, including Business Monitoring, Insights, Product Development, Analysis & Testing, and others. Responsibilities include troubleshooting issues that occur with existing report deliverables as well as developing new reports and integrating them into the overall service catalog. This role will require development, testing, and configuration management of all BI deliverables in coordination with Business Analysts and Testers within the organization. Additionally, the Business Intelligence Analyst will be responsible for maintaining any documentation and training materials required to support the various business units the group serves.

The Business Intelligence Analyst will also be responsible for executing tasks related to the administration of MicroStrategy projects, according to practices defined by the Business Intelligence Manager. This includes the installation, maintenance and operation of the MicroStrategy platform. The Business Intelligence Analyst will work proactively with the Business Intelligence Manager to refine and automate these processes over time.

This individual will also support the Data Warehouse Specialist to troubleshoot issues relating to the warehouse, especially as they impact the reporting environment.

To summarize, the Business Intelligence Analyst will be responsible for, but not limited to the following tasks:

• Develop and maintain MicroStrategy report deliverables
• Troubleshoot and resolve issues as they arise related to all BI Tools
• Execute MicroStrategy administration tasks
• Assist in data modeling and design sessions
• Proactively maintain documentation and training materials

Because of the data-centric culture and rapid growth of Behavioral Analytics, a rich career path exists for the Business Intelligence Analyst within Mattersight.

Required Skills/Attributes 

• 2–5 years report development experience with Business Intelligence tools (MicroStrategy preferred)
• SQL programming familiarity in large RDBMS systems (T-SQL preferred)
• Good communication skills and experience working with cross-functional teams
• Project experience preparing use cases and user requirements
• Strong understanding of data warehouse design and implementation best practices
• Ability to explain principles of data visualization
• Familiarity with statistical classification and predictive modeling techniques
• Experience working with statistical packages such as SPSS, R, MatLab, SAS
• Exposure to ETL and data integration processes

Required Knowledge, Skills & Abilities

Previous Experience

Mattersight is looking for candidates with at least 2–5 years work experience in a technical role, specifically in a Business Intelligence environment working with BI visualization tools, relational databases, and/or data warehousing systems. Evidence of strong communication skills and the ability to work under pressure.  Experience with ETL applications, data modeling/UML software and statistical packages will be helpful.   

Ideal Candidate

Company Culture & Facts

Corporate Culture

Mattersight values diversity amongst its employees.  Employees from all levels of experience and backgrounds are mingled together and are encouraged to learn about projects others are working on.  Mattersight’s Chicago office fosters teamwork as well as self motivation. 

Eligibility & Location

Mattersight seeks candidates authorized to work in the United States.  The Behavioral Analytics Business Intelligence Analyst role will be based out of Mattersight’s Chicago location; candidates should anticipate little to no travel.

Compensation

Mattersight is prepared to offer a highly competitive benefits and compensation package for the ideal candidate.

Questions

Any questions regarding the position should be communicated to Kristen Kubichan, Recruiter, kristen.kubichan@mattersight.com

For more information about Mattersight, visit www.Mattersight.com. Mattersight is committed to equal opportunity and affirmative action in all employment matters: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, ancestry, marital or domestic partner status, national origin, disability or medical condition, pregnancy, veteran or military status, sexual orientation, gender identity, or on account of membership or affiliation with anyone in any of the foregoing categories, or any other protected category under federal, state or local law. Although particular legal provisions may differ in various locations in which we do business, our principles are the same worldwide.