Our marketing client is looking for a Customer Sucess Manager for a 6 month contract to hire opportunity in San Mateo.
Responsibilities include: • Assist clients in utilizing the next levels of email sophistication and achieving optimal ROI by providing strategic guidance and expertise. • Create and calendar campaign timelines; flow content, proactively offer best practice guidance/email layout advise, test and deploy html/text based emails as needed by clients. • Provide client with in-depth technical research and reporting analysis as needed. • Receive and answer customer inquiries in a timely manner. • Manage customer campaigns and projects, making suggestions for testing and optimization along the way. • Follow established internal quality control process for every campaign. • Supply scheduled internal and external reporting as requested. • Proactively initiate ideas for growth and overall improvement.
Qualifications: • Bachelors Degree • 2 years experience in Email Marketing and 5 years experience in Marketing. • Strong technical aptitude required. • Proficient skills in Outlook, Microsoft Office, Salesforce.com, Dreamweaver (good html editing skills), and Social Media. • Working knowledge of top-tier Email Service Provider Platforms. Knowledge of one or more of the following platforms a plus: ExactTarget, BlueHornet, Lyris HQ, and Yesmail. • Strong knowledge of email marketing best practices, deliverability and strategy. • Able to identify platform issues, analyze potential deliverability/optimization problems, and offer/implement solutions independently. • Able to research and resolve customer inquiries by taking ownership of the inquiry/issue, engage the appropriate resources, and drive to closure. • Professional customer service attitude, enthusiastic, reliable, detail-oriented and self-motivated. • Previous experience working in a fast-paced, deadline-driven environment. • Able to handle multiple projects and prioritize workloads accordingly to meet targeted objectives. Compensation
Competitive salary and benefits package including: medical, dental, vision, 401k, and vacation plus holiday and sick time.
Are you available? Please send your most current resume to Nicole at firstname.lastname@example.org and reference JO#8004.
Mainz Brady Group provides technology staffing solutions to the best known companies in Software Development, Finance, Electronics/Manufacturing, Retail, R&D, Services, Biotechnology, Healthcare and Telecommunications.
We specialize in Information Technology, Technical Sales and Marketing Staffing on a Contract, Contract to Hire, and Direct Hire basis.
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