Job Name

Business Process Analyst

Job Overview

Primary Responsibilities and Activities

         Able to acquire and analyze data using appropriate standard quantitative methods across different business environments to facilitate process analysis and improvements.

         Understands how the business processes support business and corporate strategies and objectives

         Understands how the implemented applications and processes support the business processes

         Models and enhances important business process diagrams (for example, using a graphic-oriented business process analysis/modeling tool)

         Demonstrates, via models, the opportunities for best-in-class process management to the process owner

         Reviews the range of solutions available, and presents options and recommendations to the stakeholders on which ones to use

         Determines and documents for the process owner the impacts of changes, and suggests policy, goal and rule changes

         Understand the principles of product and service quality and be comfortable with control charts and run charts, how to plot data and how to recognize out-of-control conditions and how to translate objectives into meaningful and measurable metrics for various departments.

         Communicates and translates the required capabilities and outcomes effectively between business process areas and supporting departments (such as the IT organization)

         Searches internal and external resources for prebuilt models, templates and services to meet process needs

         Educates process stakeholders on how to identify and solve process challenges through the simulation of different scenarios, analysis of performance metrics and advanced optimization techniques

         Performs continuous reviews to align processes (for example, models, goals metrics) with changing business conditions

         Contributes to the definition, development, implementation and maintenance of the business process improvement methodology to be employed

Education and Training

         Bachelor of Science degree or related business discipline (M.B.A. preferred)

Experience & Skills

         Familiarity with balancing cross-functional business initiatives

         Familiarity with quality practices such as ISO9000 and Six Sigma

         Hands-on experience with process modeling, analysis and simulation tools

         Experience with end-user-oriented technology, such as BI or performance metrics

         Works well under pressure and keeps composure in stressful situations

         Ability to adapt to rapidly changing technology and apply it to business needs

         Strong analytical and conceptual skills, and the ability to create original concepts on projects

         Ability to lead ownership transfer from project teams to the business