ESSENTIAL DUTIES AND RESPONSIBILITIES: • Work with application owners to identify and implement solutions to performance issues. • Lead engineering efforts for the global infrastructure team through standard practices insuring regulatory compliance with all implementations. • Perform advanced technical activities in the engineering, implementation and maintenance of routine to complex network and communication systems. • Test LAN/WAN communications and routing products, design and implement test plans (including cases for functionality, integrity, and stress testing; test matrixes; definition of test methodologies and strategy). • Provide expert trouble-shooting support for complex voice and data communication issues. • Ensure timely and effective level 3 support for questions related to network systems and equipment. Plan, fix and deploy patch releases for equipment as required. Manage user expectations through timely communications. • Participate in implementation and maintenance of network disaster recovery plans according to existing processes and procedures. • Serve as a liaison with data center staff, company facilities staff, network equipment vendors, and managed service providers. • Provide liaison support between company and hardware/software vendors. • Coordinate and assist in the creation and maintenance of system documentation, including qualification plans, configuration management and change control. Implement and maintain network security policies. • Review, advise, and document standard engineering and operating procedures aligning them with team goals • Establish test criteria, measurement metrics, testing methodology and approach. Compare installation performance against established performance objectives - document findings and present information to management and project / virtual team members. Assist in the performance of benchmark testing to ensure optimal system performance. • Implement core IT practices, including project management per the SDLC, portfolio management, testing and qualification/validation. • Provide training and/or ensure effective knowledge transfer to those responsible for use of new solutions such that adoption and value realization is optimized. • Train less experienced personnel in technical complexities of assigned work. • Oversee large, complex, important projects or more than one project, including planning, assigning, monitoring and reviewing progress and accuracy of work; evaluating results, etc. • Keep current with technology and support processes by attending training courses/seminars.