Desktop Support - Ambulatory

for Networking Technologies & Support, Inc. in Kilmarnock, VA

Windows 7, Microsoft Office Suite, Trouble Shooting Hardware and Software over the phone and in person 
Kilmarnock, VA
Area Code:
Travel Req:
Pay Rate:
$15 - 18 
Tax Term:
Position ID:
Dice ID:

NTS is hiring a Desktop Support Specialist to support multiple locations in the Kilmarnock area. The successful candidate will possess and utilize exceptional customer service skills as they interface with end users on a daily basis. The successful candidate must have a valid VA driver's license, proof of insurance, and reliable transportation. The successful candidate must be able to lift 30 lbs and walk between 1 and 2 miles in an 8 hour shift. 


Responsibilities include:

* Respond to requests for technical assistance via phone or electronically (tickets) 
* Educate end-users on how to resolve various hardware and software problems
* Diagnose and resolve technical hardware and software issues 
* Track and route problems and requests and document resolutions 
* Stay current with system information, changes and updates 
* Setup new user hardware/ software
* Maintain hardware and software inventory 
* Clone computer using imaging software; maintain clone images 
* Provide technical assistance for all printers and scanners 
* Provide technical assistance to users for network, VPN, web based portal and wireless issues. 
* Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate
*Travel between locations and interface with end-users

Skills Required:

• 1 - 3 years experience supporting WindowsXP/Win7 desktop/laptop PCs 
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs 
• Experience installing software, patches, updates on Desktops, Laptops, Servers 
• Experience troubleshooting basic network, software, printing problems 
• Customer Service Experience a must

Certifications a Plus:

A+, HPAPS, MCP, MCITP, HP and/or IBM Hardware certifications, Printer Repair Certifications

NTS is an Equal Opportunity Employer supporting a Drug-Free Workplace.


Bernard Robinson
Networking Technologies & Support, Inc.
14421 Justice Rd.
Midlothian, VA 23113
Phone: (804) 858-8037