ImageNow - Application Support

for Oceaneering International, Inc. in Houston, TX

ImageNow, image now 
Houston, TX
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Position Summary

The primary purpose of this job is to support the company’s enterprise ImageNow application software system. Support includes assisting users with support issues -AND- administration, configuration, and maintenance of the ImageNow application modules.


Duties & Responsibilities
  • Responsible for application design, development, & configuration changes as required for ImageNow projects such as system implementations, enhancements, and upgrades.
  • Responsible for communicating effectively (verbal & written) with ImageNow IT team members and business users as needed to gather business requirements, hold meetings, conduct training, handle support issues, etc.
  • Responsible for conducting System Testing & UAT exercises as required for change management.
  • Provide training to users.
  • Provide technical & functional support to users.
  • Proficiency in installing & troubleshooting ImageNow software & scanner hardware.
  • Technical & functional troubleshooting and analysis. Analyze log files and read/interpret programming code in system scripts.
  • Create technical and functional documentation for system administration purposes, user support, & training.
  • Proficiency in writing SQL database queries for reporting, metrics, and data analysis.
  • General understanding of the various host application (PeopleSoft) modules integrated with ImageNow and how implemented & used by business users at Oceaneering.
  • Responsible for applying application configuration changes to ImageNow production and non-production environments.
  • Will be required to work after hours or weekends as required to support various project activities or handle support issues. May also be required to work a non-standard work shift either permanently or for an extended period.
  • Assist with any other duties as required.

Bachelor’s degree (BA or BS) from four-year college or university

  • Good working knowledge of the following:
    • MS Office products (Excel, Word, & PowerPoint) or Google Apps
    • MS Windows operating systems
    • Oracle or MS SQL Server databases
  • Experience with the following is a plus:
    • Java
    • scripting / programming
    • scanner hardwar
    • Linux or Unix

Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.



Ellie Wright
Oceaneering International, Inc.
11911 FM 529
Houston, TX 77041