IT Support Technician

for Lab Testing Inc in Hatfield, PA

Report
Skills:
Win XP, Windows7, Win2003/2008 Server, Active Directory, Microsoft Exchange, DNS ,SQL server 
Location:
Hatfield, PA
Area Code:
215 
Travel Req:
none 
Telecommute:
no 
Pay Rate:
DOE 
Tax Term:
FULLTIME 
Length:
 
Posted:
6-18-2015 
Position ID:
481943 
Dice ID:
10283770 

The IT Support Technician responds to and resolves service desk issues, reinstalls and sets up computer systems, works with mapping network and infrastructure, and supports IT projects and initiatives. The candidate should have strong technical and troubleshooting skills. Also, knowledge in database structures and ability to generate reports for end users is desirable.

Responsibilities

  • Troubleshoot and resolve computer and software issues
  • Identify technology solutions based on analysis of customer support needs
  • Reinstall computer systems and default setups
  • Work with mapping network and infrastructure
  • Provide technical assistance and support for other IT support staff
  • Work with WordPress
  • Monitor and maintain backup systems
  • Provide strong and consistent communication with customers, both internal and external
  • Document work performed and other technical information for our clients

Knowledge

  • Ideal candidate will have at least 4 years of experience in the following:
    • Experience installing and troubleshooting problems on Win XP, Windows7, Win2003/2008 Server, Active Directory, Microsoft Exchange, DNS
    • End-User and Help Desk experience in MS Office Suite and other common desktop applications
    • Knowledge of Microsoft SQL server. Capable of building queries and pulling data into Excel spreadsheets and pivot tables.

Education

  • Bachelor’s Degree in Computer Information field or equivalent education and related work experience.
  • Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required.
Tim Snyder
Lab Testing Inc
2331 Topaz Dr
Hatfield, PA 194401936
Alt. phone: (800) 219-9095