Our Client, a World Leader in the Medical Device Industry has an opening for a Help Desk Administrator.
Provides first level IT support for all end-users via telephone, email or chat. Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when appropriate. Writes concise, informative service tickets. Follows up on all tickets in a timely manner and pursues issues through to resolution. Requires experience using ticketing systems and writing technical support reports and documentation. Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.
Successful Candidates will have:
- 2 + years’ experience required.
- Associates Degree in Information Technology or 4+ year’s enterprise Help Desk experience.
- STRONG Customer service background required!