Business Analyst Responsibilities
Lead client preparation and participation in requirements gathering workshops including business goals, processes, decision criteria, and user requirements.
Guide the client requirements to align with service industry best practices as represented by *out of the box* product functionality that has evolved from more than 130 service leaders.
Documentation of client requirements, solution design, and other information to support the implementation of products.
Work in collaboration with the Solution Architect and Project Manager to help guiding the client to a solution that will meet the requirements while aiming to stay within the boundaries of the project timeline, budget and technical solution complexity.
Assist clients in preparation for deployment including pre-requisite process and policy changes, change management, data preparation, and user training.
When possible (budget, time), assist and liaise with the client*s business, its users, and stakeholders, and others on the implementation team to enable clear communication during the design and build phases of implementation, making sure that the solution is built to satisfy the business needs.
Create and deliver training material including: training for users, client trainers, and service management workshops.
Seek and assist with improvement of methodologies and content for performing BA-related activities and services
Share *best practice* experience for service operation processes and policies covering strategic to operational decisions within the service chain.
Work with clients to establish methods and metrics for measuring the *before* and *after* performance of the service operation.
Learn and record industry experience for transition to other business analysts.
Work with the team to educate and guide prospective clients in their planning and selection of a solution for service optimization.
Quality Analyst Responsibilities
1.Identify process requirements, monitor process implementation, evaluate process related issues, and identify needed corrective and preventive actions.
2.Prepare necessary reports, interface and coordinate with all levels; of staff including senior management.
3.Provide organizational support as directed by the Quality Assurance Manager.
4.Enforce document control procedures for maintaining control within the Quality Management System.
5. Identifies differences between establishment standards and user applications and suggests modifications to conform to standards.
6. Sets up tests at request of user to locate and correct program operating error following installation of program.
7.Conducts compatibility tests with vendor-provided programs.
8.Writes documentation to describe program evaluation, testing, and correction.
9.May evaluate proposed software or software enhancement for feasibility.
10.May develop utility program to test, track, and verify defects in software program.
11.May write programs to create new procedures or modify existing Procedures.
12.May train software program users.
13.Perform additional duties as assigned.
SEND resumes to firstname.lastname@example.org or call @ 949-315-0825