Desktop Support Technician is responsible for assisting staff in Corporate Office and remote locations with technical support of desktop computers, maintaining, analyzing, troubleshooting, and repairing computer systems and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Responsible for supporting laptops, desktops, printers and applications in multi-operating system environment deployed throughout the company.
Support desktops and laptops in a multi-platform OS environment (OSX, Windows)
Help resolve desktop hardware and software issues; Should be experienced in common applications, Microsoft Office, Adobe Creative Suite etc.
Assist with the creation of new accounts and editing/termination of existing account in MS Active Directory, distribution lists, resetting passwords, etc.
Support a VOIP based phone system
Support Google Apps for Business
Move computers, monitors, and associated equipment
Troubleshoot networking issues on wired and wireless networks
Respond to requests for assistance in person, over the phone, via email, and through an internal trouble ticket system
Troubleshooting mobile devices and tablets
Support other office technology, such as televisions, projectors, video conference equipment etc.
Day-to-day maintenance of computers, printers and other office equipment
Maintain inventory and documentation
Troubleshoot/Resolve virus infections
Assist with additional office duties as needed
Exceptional interpersonal, verbal and written communication skills
Excellent time management and project management skills
Strong Desktop Support skills and minimum 2 years relevant IT Support experience
Flexible and adaptable, able to change and alter project plans as quickly as projects change and alter
OSX support experience including OSX Applications such as Adobe Creative Suite
Quick learner, strong/effective problem solver, team player
Detail oriented, organized and able to track multiple projects and issues
Good understanding of TCP/IP Networking and VPN
Experience working in a team-oriented, collaborative environment
Good working knowledge of common office equipment, printers, faxes, projectors, and televisions