L3 Senior Linux Support Engineer

for FireHost, Inc. in Richardson, TX

Richardson, TX
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Essential Duties and Responsibilities (Additional duties may be assigned as required.)
• Serves as escalation from Level 1 and Level 2
• Effectively perform deep-level troubleshooting and analysis on complex Linux systems to simulate a problem or arrive at a resolution
• Advise and consult on architecture and engineering issues and approaches
• Perform root cause analysis on recurring issues
• Perform advanced database and performance tuning
• Advise on clustering and replication improvements and strategy
• Perform SQL/database/instance tuning
• Perform website and application migrations on new and existing cloud servers
• Resolve technical and logical support inquiries via phone, chat, and tickets
• Continually identify efficiencies for systems, processes and procedures
• Script automation tools to make work faster and more accurate
• Mentor and guide the L1 and L2 engineers serving as an informal point of escalation as and when needed

Required Skills

• Able to handle private and confidential information with physical and ethical care
• Able to administer hosted services, such as email clients/servers, FTP clients/servers,
control panels, virtualization technologies, and web site migrations involving databases
• Able to confidently manage servers via the command line
• Able to promptly respond to inquiries via email, telephone, ticketing systems and
other electronic communications
• Able to multi-task, prioritize, and resolve multiple customer inquiries at once
• Able to troubleshoot complex hardware and software issues
• Able to work overnight, weekend on-call shifts as need.

Technical Qualifications

To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the tools, systems and
knowledge requirements in our environment today, but this list will change and grow:
• Linux Server (Ubuntu, CentOS, RedHat) installation, administration, and troubleshooting
• VMWare ESX 3.5/4.0 (vSphere, vCenter) installation, configuration administration and troubleshooting
• Control Panels: Plesk, cPanel, Webmin (installation, administration, and troubleshooting)
• Web Servers: IIS 6/7, Apache, Nginx (installation, administration, and troubleshooting)
• Databases: MySQL, Microsoft SQL Server 2005/2008 (installation, administration, and troubleshooting)
• CMS: Alfresco, Drupal, WordPress (installation, administration)
• Scripting (RSync, PHP, Python, Perl,Unison, etc.)
• SalesForce.com (Preferred)

Education and/or Experience

• High school diploma or general equivalence degree (GED) (required)
• Minimum five years performing Linux and Windows Systems Administration tasks (required)
• Minimum three years working in hosting (preferred)
• Associates Degree or Bachelors Degree (preferred)

Physical Demands
While performing the duties of this Job, the employee is regularly required to sit and use
hands. The employee may be required to assist with tasks in the data center and perform
moderate lifting up to 100lbs.

Work Environment
The noise level in the work environment is usually low to moderate. The work environment
may be in either an office setting, at the company’s data center, or at a third party location for training.

The Benefits

• FireHost pays 100% of insurance premiums for employee’s medical, dental and vision coverage
• FireHost covers up to 50% of dependent insurance premiums for medical, dental and vision coverage
• Roth and traditional 401K match, up to 6%
• 160 hours paid vacation per year

FireHost, Inc.
2360 Campbell Creek Blvd.
Suite 525
Richardson, TX 75082