L2 Linux Support Engineer

for FireHost, Inc. in RIchardson, TX

RIchardson, TX
Area Code:
Travel Req:
Pay Rate:
Tax Term:
Position ID:
Dice ID:

FireHost, a secure, fast-paced, growth-oriented hosting company, has opportunities for talented and highly motivated individuals to interface with a wide array of enterprise-grade hardware and software,
as well as a dynamic, service-provider, network infrastructure. Daily, Linux engineers perform logical and physical provisioning, migration, and technical consultation to internal and external customers
via telephone, live chat, and tickets. Ideal candidates for this position will possess exceptionally high skills in Linux operating systems, the web hosting industry, and virtualization in a service-provider

Essential Duties and Responsibilities (Additional duties may be assigned as required.)
* Serves as escalation from Level 1 support
* Perform complex Linux systems administration tasks in a virtualized hosting environment
* Troubleshoots, configures, and tunes systems. Installs software, patches, upgrades, applications within SLA/escalation guidelines
* Fulfill provisioning orders for new cloud servers and perform website and application migrations on new and existing cloud servers
* Resolve technical and logical support inquiries via phone, chat, and tickets
* Script automation tools to make work faster and more accurate
* Continually identify efficiencies for systems, processes and procedures

Required Skills
* Able to handle private and confidential information with physical and ethical care
* Able to administer hosted services, such as email clients/servers, FTP clients/servers, control panels, virtualization technologies, and web site migrations involving databases
* Able to confidently manage servers via the command line
* Able to promptly respond to inquiries via email, telephone, ticketing systems and other electronic communications
* Able to multi-task, prioritize, and resolve multiple customer inquiries at once
* Able to troubleshoot complex hardware and software issues
* Able to work overnight, weekend on-call shifts as needed

Technical Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the tools, systems and knowledge
requirements in our environment today, but this list will change and grow:

* Linux Server (Ubuntu, CentOS, RedHat) installation, administration, and troubleshooting
* VMWare ESX 3.5/4.0 (vSphere, vCenter) installation, configuration administration and troubleshooting
* Control Panels: Plesk, cPanel, Webmin (installation, administration, and troubleshooting)
* Web Servers: IIS 6/7, Apache, Nginx (installation, administration, and troubleshooting)
* Databases: MySQL, Microsoft SQL Server 2005/2008 (installation, administration, and troubleshooting)
* CMS: Alfresco, Drupal, WordPress (installation, administration)
* Scripting (RSync, PHP, Python, Perl, Unison, etc.)
* SalesForce.com (Preferred)

Education and/or Experience
* High school diploma or general equivalence degree (GED) (required)
* Minimum three years performing Linux and Windows Systems Administration tasks (required)
* Minimum three years working in web hosting (preferred)
* Associates Degree or Bachelors Degree (preferred)

Physical Demands
While performing the duties of this Job, the employee is regularly required to sit and use hands. The employee may be required to assist with tasks in the data center and perform moderate lifting up to 100lbs.

Work Environment
The noise level in the work environment is usually low to moderate. The work environment may be in either an office setting, at the company*s data center, or at a third party location for training.

The Benefits
* FireHost pays 100% of insurance premiums for employeeʼs medical, dental and vision coverage
* FireHost covers up to 50% of dependent insurance premiums for medical, dental and vision coverage
* Roth and traditional 401K match, up to 6%
* 160 hours paid vacation per year

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FireHost, Inc.
2360 Campbell Creek Blvd.
Suite 525
Richardson, TX 75082