Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset.
This ENE (Enterprise Network Engineer) position is the technical interface between the Global Services organization and all other company departments for our Application Acceleration and Application Security product line (AAM and ASM). This position is expected to have complete product knowledge and ability, technical sales ability, and expert, in-depth network engineering knowledge, including design and troubleshooting. ENEs will spend about 70% of their time doing escalations work and 30% working on other departmental projects
Note: this role can be performed remotely from anywhere in the U.S.
:* Handle technical issues of any complexity with minimal need for supervision or assistance.* Assist Engineers by verifying network solutions and ensuring that appropriate products and services have been selected to satisfy client requirements.* Provide Tier-3 support for the Field Services, Network Support, Consulting and Training organizations.* Work with Product Development and Product Management to ensure products are implemented in ways that meet customer requirements.* Provide support for the BIG-IP product line, WebAccelerator, and all versions of software code and hardware.* Review, test and create content for F5's technical knowledgebase, AskF5 (tech.f5.com).* Be responsible for all CERT and security release alerts to customer install base while working with product development.* Handle release of PTFs (Product Temporary Fixes).* Mentor other F5 technical groups.* Direct interaction with Product Development group on behalf of all external organizations and customers.
Physical Demands and Work Environment:
Duties are performed in an office environment while sitting at a desk or computer table. This position requires the ability to use a computer keyboard, communicate over the telephone, and read printed material.
NASDAQ: FFIVF5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace