Operations Engineer

for Sportech, Inc in Alpharetta, GA

Report
Skills:
Linux, Shell Scripting, SQL Query Writing 
Location:
Alpharetta, GA
Area Code:
648 
Travel Req:
none 
Telecommute:
no 
Pay Rate:
DOE 
Tax Term:
FULLTIME 
Length:
 
Posted:
9-16-2014 
Position ID:
712757 
Dice ID:
RTX1932f4 

Title:                       Operations Engineer

Location:                Alpharetta, GA

Reports To:           TBD

 

Summary

 

Sportech, Inc., a leader in pari-mutuel wagering, seeks motivated and technically proficient team members to work in the Digital Operations center running two shifts, seven days per week.  This team is responsible for the continued smooth operations of the horseracing wagering websites and mobile applications.  The team also works closely with the tote operations and development teams.

 

Responsibilities

 

  • Loads horseracing race card information in multiple sites and mobile devices
  • Continually monitors site activity to ensure accurate data feed for all tracks
  • Updates site-specific data points
  • Troubleshoots customer and consumer-facing issues from phone and/or email
  • Escalates to development team when necessary
  • Maintains logs of all issues and contacts
  • Monitors site usage and performance
  • Performs quality control reviews of new production deployments

 

Requirements

 

  • Strong phone, computer and data entry skills with demonstrated attention to detail
  • Familiarity with Linux and shell scripting
  • Strong customer service skills and the ability to work with end users
  • Technical writing and test scripting skills
  • Demonstrated troubleshooting abilities
  • Familiarity with SQL query writing, a plus
  • Familiarity with the Horseracing industry, a plus
  • Ability to work a rotating 2 week schedule of 2-2/3-2/2-3 (morning and afternoon shifts)

 

 

 

Sportech, Inc