Application Support - Java, Oracle, Linux

for Bay Area Techworkers in San Ramon, CA

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Skills:
Support, Java, Linux 
Location:
San Ramon, CA
Area Code:
925 
Travel Req:
none 
Telecommute:
no 
Pay Rate:
DOE 
Tax Term:
CON_IND CON_W2 CON_HIRE_IND CON_HIRE_W2 
Length:
12 months; C2H 
Posted:
4-15-2014 
Position ID:
PLTW192 
Dice ID:
bati 

Software Support Professional

San Ramon, 12months; Contract to hire

 

Core work :

  • Direct support and resolution of Predix Software related issues
  • Partnership with dev and test teams for Hotfix, Maintenance Releases and bugs/feature requests
  • Stewardship of  Software Answers support community
  • Continuous improvement of incident Handle Times, First Contact Resolution, Escalation rates, Self-service/ Community experience
  • Improve our knowledge base, build Knowledge Centric Support
  • Participate in a 24x7 on-call rotation for emergency events

 

Desired Skills and Experience

Minimum Qualifications:

  • Bachelor’s degree in Computer Science/Engineering OR “STEM” Majors a +
  • 5+ years of experience in software with at least 3 years in software support

 

Desired Qualifications :

  • ServiceNow
  • AnswerHub
  • Atlassian
  • Java
  • Tier 1 Service Ops
  • ITIL
  • Cloud
  • Strong familiarity with Linux OS and performance optimizations. Knowledge of Linux or Unix internals and administration is highly desired
  • Applied experience with modern application technologies and design patterns including Cloud infrastructure, distributed computing, and horizontal scaling
  • Robust understanding of database technologies and performance optimization

 

Reply today to patrick.lowney at techworkers

 

Patrick Lowney
Bay Area Techworkers
2000 Crow Canyon Place
Suite 150
San Ramon, CA 94583
Phone: (925) 359-2200
Fax: (925) 359-2201