Job Requisition Number: 78789
Category: Information Systems - Help Desk
Primary Location: Pensacola, FL, US
Security Clearance: TS/SCI
Clearance Status: Must be Current
Schedule: Full Time
Type of Travel:
Percent of Travel Required: Up to 10%
At CACI, we don't just hire you for a job; we hire you for a career. CACI recruits, retains, and develops a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. We empower you to forge your path while providing you with the tools, guidance, and flexibility needed to accomplish your career goals. CACI has a clear, defined strategy that has guided our success for over fifty years.
Consider a career with CACI, where you will have the opportunity to make an immediate impact by providing the information technology and consulting solutions America needs to defeat global terrorism, secure our homeland and improve government services.
Duties and Responsibilities:
This contract will have mulitple positions with different levels of experience needed.
Will provide Tier I level support for service/support desk. Analyzes, logs, tracks and resolves software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.
Performs troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.
Provides first tier support to end users for PC, server, mainframe applications and hardware.
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties.
Escalates more complex problems to senior level administrators.
Answers help desk telephones for assigned account(s) and responds to customer inquires to ensure customer needs are met.
Resets passwords and accessibility requirements.
Shift work is required.
Experience working with computer hardware for installation and upgrades
Experience working with software installation/upgrading procedures
Experience working with file and system maintenance procedures
The clearance level required is dependent on the type of clearance supported by our client.
Current TS/SCI Clearance.
Usually requires 2-4 years minimum experience and Bachelors Degree.
Good organization skills to balance and prioritize work
Analytical and problem solving skills to troubleshoot systems problems
Communication skills for to communicate with support personnel, customers, and managers
Ability to work independently and as part of a team
CACI provides information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian clients. A member of the Fortune 1000 Largest Companies and the Russell 2000 Index, CACI provides dynamic careers for approximately 14,900 employees working in over 120 offices worldwide.
CACI is an Equal Opportunity Employer M/F/D/V.