Software QA Lead (CRM/Telephony Projects)

for Calance US in Torrance, CA

CRM, SAlesforce, Telephony 
Torrance, CA
Area Code:
Travel Req:
Pay Rate:
Tax Term:
12 Months 
Position ID:
Dice ID:

** We will NOT accept 3rd party, Corp to Corp (C2C) or Independent contractors for this role **

Position: Software QA Lead (CRM/Telephony Projects)

Duration: 12+ Months (On-going Contract)

Location: Torrance, CA 90501 (on-site only)

Rate: Open/Market Rate, depends on exp level (W2 ONLY)

Please Note:

LOCAL CANDIDATES ONLY, residing within 45 miles of Torrance, CA
H1 Visa Transfers are available and after year of continuos employment we would begin your green card process. (H1 Transfer Available)

As a 1st tier vendor we have over 70 contingents working for this client on long-term and on-going projects. Although this is a contract role the average consultants is with this client between 2-4 years with potential to convert full-time. If you are looking for a long-term stable opportunity, than this is the ideal position for you. All work will be performed on-site and you must be available for a face to face interviews. Calance also offers benefits to our contingent resources, which includes, HMO/PPO Medical, Dental, Vision care and 401K

SOFTWARE QA LEAD will setup, manage, and optimize a test practice which will provide an independent and comprehensive testing service for all IT system implementations and changes within the Service Operations delivery channel. Successful delivery of testing services will result in improvement of software delivery quality, reduced time to market, and decreased costs.

Responsibilities include:

Partner with QA CoE to create and execute a test practice strategy which aligns to needs of the organization
Kaizen QA and testing services and partner with Quality Assurance Governance to improve quality within delivery channel
Manage testing service delivery through a team of associate and non-associate QA leads and testers
Coach and develop team members on QA/testing industry standards and best practices
Measure and evaluate performance of test team (including outsourced testing teams)
Drive organizational change related to Testing Service strategy


Experience in successfully setting up a test practice or Test Center of Excellence (TCoE) for large fast-paced financial organizations
Proven ability to lead a TCoE organization in supporting delivery of quality IT solutions in a cost effective manner.
8+ years of increasing levels of responsibility for QA and testing of IT solutions from small to large projects
5+ years of experience leading all phases of QA effort required to execute large enterprise projects impacting multiple large enterprise legacy systems
Experience managing, leading and testing within Waterfall, RUP, and/or Agile Scrum SDLC methodologies
Experience in evaluating Test Automation, Performance Testing, and Test Data Management solutions
Experience with defining and measuring Quality metrics
Managed an outsourced QA team involved in all aspects of testing
Developed test approaches / strategies for large scale enterprise projects
Hands-on experience with manual testing
Experience testing various integration methods (Web services, batch)
Experience identifying and analyzing quality risks
Experience determining testing scope using risk-based testing approach
Experience preparing, managing time estimates and fixed bid deliverables (SOW)
Experience assessing risk to schedule, cost, or quality on project and testing engagement
Excellent communication (written, verbal)
Organizational, planning, and analytical skills
Ability to work in a collaborative “team-oriented” environment

Preferred/Desired Skills: (Not required)
Saleforce and/or Siebel Platform, CRM, Telephony/IVR, Collections, Data Warehouse, Informatica, Hyperion, Security testing, Rules Engine – understand concept and how to build scenarios around it
Automotive Finance experience

We would love to answer any questions you might have about this position, please contact ANY of us direct at:

Kindest Regards,

Joanne Smith: 949-860-4720

Lindsey Young: 949-860-4713

Michell Casey: 949-860-4715

Recruiter: Calance Recruiters
Phone: (800) 732-4680
Calance US