Product Support / Applications Support

for ESG Consulting in Walnut Creek, CA

Application Applications Support Software testing support test Troubleshooting Troubleshoot resolve problems User Support Operations Support 
Walnut Creek, CA
Area Code:
Travel Req:
Pay Rate:
Tax Term:
12+ Months 
Position ID:
Dice ID:


Immediate job opportunity for Product Support / Applications Support with one of our active clients located in Walnut Creek, CA! Please send me your resume and contact details if you are interested in applying for this position.


Job Title:  Product Support / Applications Support

Job Location: Walnut Creek, CA

Job Rate: $32

Duration:  12+ Months


Responsibilities –

Provide technical Support for a Staff Scheduling System.

Must have APPLICATION SUPPORT and who has supported an actual application to support end users - answering questions related to resetting passwords, how to set up staff and shifts, and to troubleshoot other questions related to the application.

Specific Duties
Support the customers on both access and functional questions about SW application.
Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement 
Investigate and resolve problems related to use of the system
Identify solutions to work around open issues / problems per the team’s Regional standards 
Document, and track, case histories, issues, and actionable steps taken 
Perform research, testing, and recommendations Improve documentation of support policies and procedures 
Perform quality assurance testing of new software releases 
Provided technical support training to other team members 

Questions from customers may come via email or phone, so the candidate should have both excellent verbal and written communication.

Knowledge and Skills
Strong knowledge base of support requirements 
Fundamental understanding of internet 
Broad understanding of Microsoft Office products 
Ability to communicate with a wide variety of people verbally and written 
Strong analytical skills 
Skilled at managing multiple priorities 


ESG Consulting is an award-winning national provider of diversified information technology consulting services to public sector entities, Fortune 1000 and emerging growth firms nationwide.  Founded in Santa Clara, California in 1986, ESG offers over 25 years of experience in the IT staffing and consulting arena, and serves most metropolitan markets.              

ESG is an equal opportunity employer. Our flexible management culture believes in creating a business environment that fosters personal and professional growth and achievement. ESG is a place where people are treated not as employees but as "partners", and we look forward to considering your qualifications for our team.



Sara Refaat


ESG Consulting, Inc. 

Phone: 408-689-0250



Sara Refaat
ESG Consulting