Product Support / Applications Support

for ESG Consulting in Walnut Creek, CA

Report
Skills:
Application Applications Support Software testing support test Troubleshooting Troubleshoot resolve problems User Support Operations Support 
Location:
Walnut Creek, CA
Area Code:
925 
Travel Req:
none 
Telecommute:
no 
Pay Rate:
$32/hr 
Tax Term:
CON_W2 
Length:
12+ Months 
Posted:
12-19-2014 
Position ID:
030695 
Dice ID:
esgcx 

 

Immediate job opportunity for Product Support / Applications Support with one of our active clients located in Walnut Creek, CA! Please send me your resume and contact details if you are interested in applying for this position.

 

Job Title:  Product Support / Applications Support

Job Location: Walnut Creek, CA

Job Rate: $32

Duration:  12+ Months

 

Responsibilities –

Provide technical Support for a Staff Scheduling System.

Must have APPLICATION SUPPORT and who has supported an actual application to support end users - answering questions related to resetting passwords, how to set up staff and shifts, and to troubleshoot other questions related to the application.

Specific Duties
Support the customers on both access and functional questions about SW application.
Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement 
Investigate and resolve problems related to use of the system
Identify solutions to work around open issues / problems per the team’s Regional standards 
Document, and track, case histories, issues, and actionable steps taken 
Perform research, testing, and recommendations Improve documentation of support policies and procedures 
Perform quality assurance testing of new software releases 
Provided technical support training to other team members 

Questions from customers may come via email or phone, so the candidate should have both excellent verbal and written communication.

Knowledge and Skills
Strong knowledge base of support requirements 
Fundamental understanding of internet 
Broad understanding of Microsoft Office products 
Ability to communicate with a wide variety of people verbally and written 
Strong analytical skills 
Skilled at managing multiple priorities 

ABOUT ESG CONSULTING:  

ESG Consulting is an award-winning national provider of diversified information technology consulting services to public sector entities, Fortune 1000 and emerging growth firms nationwide.  Founded in Santa Clara, California in 1986, ESG offers over 25 years of experience in the IT staffing and consulting arena, and serves most metropolitan markets.              

ESG is an equal opportunity employer. Our flexible management culture believes in creating a business environment that fosters personal and professional growth and achievement. ESG is a place where people are treated not as employees but as "partners", and we look forward to considering your qualifications for our team.

 

 

Sara Refaat

Recruiter

ESG Consulting, Inc. 

Phone: 408-689-0250

Email: srefaat@esginc.com

Website:  www.esginc.com

Sara Refaat
ESG Consulting