Cisco Professional Level expertise
4 year degree
Primary Telecommunication point of contact & liaison of the WAN & LAN functions, supports the client contract.
Works with the client to identify, provide inputs and prioritize services improvements.
Manage Telecommunication third party vendors supporting IPAM/DNS/DHCP for delivery of operational services
When a business impacting Incident is escalated by client s or Telecommunication s incident management teams, performs triage activities. Available as needed round-the-clock (24x7) basis. .
Manage Problems to include escalation to isolate and resolve Telecommunication provided services.
Reviews and contributes to critical Root Cause Analysis for identification of cause and recommend remediation.
Manages emergency Change Management process for quick response to issues.
For projects the Data Tower Lead contributes to sales and has oversight of technical execution.
Participates in Customer Strategy & Planning, Service Management, Governance meetings and leads own weekly tower meetings.
Contributes to the maintenance of services catalog, inventories and CMDB.
Participates in negotiating, monitoring and adherence of SLAs/SLO s
Provides input in data service attributes such as performance, availability, capacity, etc.
Participates in customer data services review meetings, to identify and prioritize improvements.