Network Operations Manager (Cisco Cert)

for Indotronix International Corp in NASHVILLE, TN

Report
Skills:
Network, data, cisco, ITIL, lan, wan 
Location:
NASHVILLE, TN
Area Code:
423 
Travel Req:
none 
Telecommute:
no 
Pay Rate:
open 
Tax Term:
CON_W2 
Length:
6 months 
Posted:
10-29-2014 
Position ID:
065724 
Dice ID:
indony 

Mandatory Requirements:
Cisco Professional Level expertise
4 year degree
ITIL v3

Primary Telecommunication point of contact & liaison of the WAN & LAN functions, supports the client contract.

Works with the client to identify, provide inputs and prioritize services improvements.
Manage Telecommunication third party vendors supporting IPAM/DNS/DHCP for delivery of operational services
When a business impacting Incident is escalated by client s or Telecommunication s incident management teams, performs triage activities. Available as needed round-the-clock (24x7) basis. .
Manage Problems to include escalation to isolate and resolve Telecommunication provided services.

Reviews and contributes to critical Root Cause Analysis for identification of cause and recommend remediation.
Manages emergency Change Management process for quick response to issues.
For projects the Data Tower Lead contributes to sales and has oversight of technical execution.
Participates in Customer Strategy & Planning, Service Management, Governance meetings and leads own weekly tower meetings.
Contributes to the maintenance of services catalog, inventories and CMDB.
Participates in negotiating, monitoring and adherence of SLAs/SLO s
Provides input in data service attributes such as performance, availability, capacity, etc.
Participates in customer data services review meetings, to identify and prioritize improvements.

Mohammad Rahman
Indotronix International Corp
Phone: (845) 473-1137