5 years of experience administering and architecting VMWare installations
• 10 years of UNIX systems administration on large implementations.
5 years of application support in enterprise and e-commerce production environments
• 3 years of storage system administration (EMC or 3Par)
• Must have strong customer service qualities.
This engineer provides technical support and serves as the escalation point to the Tier I Incident Management team through the timely resolution of critical incidents, in-depth review and resolution of recurring/systemic issues through problem management, and implementation of complex change requests. He/she will also be responsible for working with hardware/software vendors to isolate faults and test configuration changes before applying them into production.
The Escalation Engineer will also be responsible for enhancing automation capabilities and establishing efficiencies to help minimize and in certain instances eliminate the requirement for human intervention when possible in addressing less complex and routine incidents. The Engineer will also be expected to deliver solutions through documented repeatable departmental standards to both his/her direct peers and supporting organizations.
8 or more years of experience in supporting servers in a production enterprise environment. Industry certifications relevant to the specific field of technology
• Solid experience with *both* Microsoft (SQL Server, Exchange, Active Directory), Unix-based (Solaris, Linux) and hybrid (VMWARE, Oracle and other apps/dbs) technologies strongly preferred
Location - 2200 West Airfield Drive, Grapevine, TX 76051 or Cary NC
Shift information - M-F during the training process (4-6 weeks) then move to the shift.
“Front-half days” - Sunday - Tuesday and alternating Wednesday, 7pm-7am Central; shift is 4x12 the one week is then 3x12 the following