The ER Site Specialist maintains contact with the service center, assesses and resolves complex investigatory Employee Relations cases that require client facing time, while ensuring consistency and efficiency for the customer.
"The Site Specialist develops a strategy for handling each case; identification of parties to include in the investigation, create and gather documentation, making the determination and implementing resolutions.
The Site Specialist provides a single point of contact for the service requestor to ensure clear communication with regard to resolution of the request.
The role is required to identify, assess and resolve complex cases that have been assigned to them by a centralized ER Case Worker, utilizing the tools and processes set forth.
The role seeks advice and escalates issues when appropriate.
Minimum 3 years employee relations experience
Minimum 3 years actual hands on experience initiating, completing and leading investigations related to HR employee relations issues
Bachelor's degree (preferably in Human Resources) or 4 years professional experience in HR or related experience
***CORRECT WORK LOCATION - Richfield, Minnesota - Remote work not available