***US citizens and those authorized to work in the US are encouraged to apply.  We are unable to sponsor H1b candidates at this time***
***Position can be located in most major US Cities***
***Must have a Bachelors Degree***
***Must be open to travel Monday thru Friday, always home on weekends***

Prestigious Global Professional Services Firm is currently seeking Voice Communications Consultants with Cisco, Avaya, or Genesys design and deployment experience.

Key Responsibilities May Include:
•    Develop network detailed designs in the following areas: Voice (VoIP, unified communications) and Contact Center (IVR Self Service, Multi-media Routing, CTI and Application Integration)
•    Perform assessments of existing client contact center infrastructure and document "as-is" environments, as required
•    Implement contact center infrastructure (Hands-on engineering, configuration, testing, operations support)
•    Work with clients to develop high-level technology strategies with supporting roadmap and business case support
•    Plan, organize, and manage contact center design and or implementation projects
•    Organize project work into client presentations outlining findings and recommendations.
•    Project management activities including work planning, status reporting, client relationship management, and project financial management.
•    Establish and maintain good working relationships with clients.
•    Participate in internal and client-facing meetings, prepare reports and presentations
•    Develop internal white papers and knowledge capital on contact center technology topics
•    100% Travel

 Basic Qualifications:  
•    Minimum two years experience designing and deploying voice and contact center capabilities
•    Minimum two years experience with one of the following: Voice Over IP (VOIP), Call Routing, Computer Telephony Integration (CTI), Voice Portal and Interactive Voice Response (IVR) and Contact Center Performance Reporting
•    Hands-on experience with one or more of the following vendor products:  Cisco IPCC/CVP, Avaya Contact Center, Genesys CIM/GVP
•    Bachelors Degree                                                                                                                                                          

Preferred Skills:
•    Minimum 3-6 years experience in contact center infrastructure design, engineering, implementation, and/or support
•    Minimum 3-6 years experience in project management
•    Detailed technical knowledge in one or more of the following areas:  Contact Center Routing Platforms (ACDs), IVR and Call Queuing, IP Telephony, Peripheral Gateway and Legacy ACD Integration, CTI and Telephony Application Integration
•    Experience with network service providers (e.g., carrier routing for toll services)
•    Vendor certifications are strongly preferred (e.g., CCVP)
•    Proficiency in Microsoft Office.
•    Must possess good verbal and written communication skills.
•    Enjoy working in fast paced, dynamic environment.
•    Ability to multi-task and have the ability to meet deadlines.
•    Strong time-management and organization skills.
•    Willing to travel 100% of the time.
•    Location:  preferably major US city
 
Professional Skill Requirements:
•    Eagerness to contribute in a team-oriented environment
Ability to work creatively and analytically in a problem-solving environment