***US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time*** ***Position can be located in most major US Cities*** ***Must have a Bachelors Degree*** ***Must be open to travel Monday thru Friday, always home on weekends***
Prestigious Global Professional Services Firm is currently seeking Voice Communications Consultants with Cisco, Avaya, or Genesys design and deployment experience.
Key Responsibilities May Include: • Develop network detailed designs in the following areas: Voice (VoIP, unified communications) and Contact Center (IVR Self Service, Multi-media Routing, CTI and Application Integration) • Perform assessments of existing client contact center infrastructure and document "as-is" environments, as required • Implement contact center infrastructure (Hands-on engineering, configuration, testing, operations support) • Work with clients to develop high-level technology strategies with supporting roadmap and business case support • Plan, organize, and manage contact center design and or implementation projects • Organize project work into client presentations outlining findings and recommendations. • Project management activities including work planning, status reporting, client relationship management, and project financial management. • Establish and maintain good working relationships with clients. • Participate in internal and client-facing meetings, prepare reports and presentations • Develop internal white papers and knowledge capital on contact center technology topics • 100% Travel
Basic Qualifications: • Minimum two years experience designing and deploying voice and contact center capabilities • Minimum two years experience with one of the following: Voice Over IP (VOIP), Call Routing, Computer Telephony Integration (CTI), Voice Portal and Interactive Voice Response (IVR) and Contact Center Performance Reporting • Hands-on experience with one or more of the following vendor products: Cisco IPCC/CVP, Avaya Contact Center, Genesys CIM/GVP • Bachelors Degree
Preferred Skills: • Minimum 3-6 years experience in contact center infrastructure design, engineering, implementation, and/or support • Minimum 3-6 years experience in project management • Detailed technical knowledge in one or more of the following areas: Contact Center Routing Platforms (ACDs), IVR and Call Queuing, IP Telephony, Peripheral Gateway and Legacy ACD Integration, CTI and Telephony Application Integration • Experience with network service providers (e.g., carrier routing for toll services) • Vendor certifications are strongly preferred (e.g., CCVP) • Proficiency in Microsoft Office. • Must possess good verbal and written communication skills. • Enjoy working in fast paced, dynamic environment. • Ability to multi-task and have the ability to meet deadlines. • Strong time-management and organization skills. • Willing to travel 100% of the time. • Location: preferably major US city
Professional Skill Requirements: • Eagerness to contribute in a team-oriented environment Ability to work creatively and analytically in a problem-solving environment