Senior Technical Support Engineer

for Outsource Technical in San Diego, CA

Report
Skills:
Technical Support 
Location:
San Diego, CA
Area Code:
858 
Travel Req:
none 
Telecommute:
no 
Pay Rate:
D.O.E. 
Tax Term:
CON_W2 
Length:
 
Posted:
3-31-2014 
Position ID:
059791 
Dice ID:
outca001 

Outsource Technical is a boutique IT-Staffing Firm located in Southern California. Our client in the San Diego area is currently looking for a Senior Technical Support Engineer to join their team. If you are interested, please send an updated Word resume. Thank you!

Responsibilities

  • Review escalated CASE problem logs, identifying recurring problems and keep customer updated on issue status.
  • Provide assistance with troubleshooting, diagnostic path and knowledgebase development and coaching to support team members.
  • Assist and support introduction of new product integration efforts and team training.
  • Work through escalated support CASEs and collaborate with Engineering and other teams to prioritize, resolve customer issues.
  • Provide reports and document status of projects and open issues on a weekly basis.
  • Work with product development to assess product alterations, contribute to long term solutions, & improve design quality and product performance and tools.
  • Communicate requirements regarding product defects, enhancements, administrative and support tools. 

Qualifications

  • 5+ years of technology support and customer service experience in an escalation support role
  • 3+ years of experience troubleshooting Internet Technologies such as JMS, Tomcat, Apache Web Servers, and Linux, Windows Platforms
  • Strong technical and analytical skills experience with troubleshooting  TCP/IP Network and wireless solutions (Wireshark a plus)
  • Database (SQL, RDBMS) knowledge and experience; Microsoft COM, SQL scripting

Preferred

  • Experience with Salesforce.com experience or similar CRM platform experience a plus
  • Project management experience a plus
  • Bilingual in Spanish and English a plus
  • POS Interface, configuration management and support experience (such as Micros, Xpient, Par, Sicom, Aloha/Radiant platforms) is a plus
Outsource Technical
Suite 929
San Diego, CA 92108