Pyramid Consulting has an IMMEDIATE need for Help / Service Desk Support with our Direct Client. This position is based in Richardson, TX.
“Client is considering on W2 candidates at this time who are authorized to work in US and do not require work visa sponsorship”
Job Title: Help /Service Desk Support
Location: Richardson, TX
Duration: 6+ Months Contract
The agent will provide customer service support via the telephone to solve computer software/application questions and problems. The agent will also diagnose, troubleshoot and evaluate Level 1 calls appropriately as well as identify complex problems and know when to escalate to the next appropriate level. This position is 100% telephone support. Additional responsibilities:
- Receives all incoming calls and resolves routine problems, including computer software/application troubleshooting, MS Windows, Internet browser, MS Office, Outlook, network printers, remote access, VPN and password resets
- Logs all problem calls that need additional assistance and forwards them to the appropriate level.
- Works on trouble tickets that are submitted through the Portal
- Follow-up on open tickets to confirm resolution
- Troubleshooting experience in a call center environment
- MS Office 2010 experience is a must – heavily focused on Outlook
- Windows XP, 7 and Internet Explorer
- Networking – Wired, wireless, VPN, basic server/client and domain structure principles
- Active Directory
- Printer installs
With over 1,500 personnel operation in the US, the UK, and India, Pyramid Consulting, Inc. is the right option as you travel down your career path. We service several Fortune 500 firms and our extensive client base includes opportunities to work with leaders in many industries including Consulting and Technology, Financial Services, Hospitality, Retail, Telecommunications, and Logistics. Pyramid has been named as one as one of the fastest-growing staffing companies in the US by Staffing Industry Analysts.
Pyramid Consulting is an Equal Opportunity Employer (EOE). For Qualified professionals, we offer a competitive benefits package which could include:
- Life insurance
Please Note: We appreciate you sending us your resume. Your resume will never be submitted to a client company without your prior knowledge and consent to do so.