•Charlotte, North Carolina, USA
Our Services Hub Operations Agent you will provide support for the fulfillment of Geek Squad and Best Buy In-Home Services, including the delivery, installation, and repair of consumer electronics across all categories. This includes: escalation management, labor analysis and management (productivity/utilization/scheduling) and analysis of retail execution, Delivery and Install team execution and client experience to identify performance gaps and root causes. Works with local leadership, DDC lea 