Provide technical end-user support via telephone, email and chat.Must correctly track incidents and calls, including but not limited to entering data into databases and ticketing systems.Log remotely into client's computers and help them solve software issues.Troubleshoot hardware, software, and network related issues.Escalate problems to the next level of support when necessary.Be a team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with cli
