Zendesk Jobs in Baltimore, MD

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Zendesk Architect (Remote)

Magnum Technologies, Inc.

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Remote

Contract, Third Party

Sr Architect - Zendesk Customer Service & Help Desk Software for Manufacturing | Zendesk Fortive Remote position Our client is looking for a solid architect who has worked on Zendesk application. Client is expecting to have this person support the environment, additionally be abreast with new platform features AI/ML etc.
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Posted 6 days ago | Updated 1 day ago

Service Desk Analyst

W. W. Norton & Company, Inc.

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Remote

Full-time

W.W. Norton is seeking a Service Desk Analyst to join its remote Service Desk team. The Service Desk Analyst is responsible for supporting the end users of our digital products. The Service Desk Analyst resolves product related issues while demonstrating expertise in customer service and technical knowledge as well as testing new products before they are released to market. This position reports to the Service Desk Supervisor. Essential Job Responsibilities Include: Provide support to our end us
Posted 9 days ago

Order Processing Associate - Remote

Postman, Inc.

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Remote

Full-time

Who Are We? Postman is the world's leading API platform, used by more than 30 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration-enabling users to create better APIs, faster. The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, w
Posted 23 days ago | Updated 5 hours ago

Business Admin PRE II

Amiseq Inc.

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Remote

Contract

Requirement: Manage third-party tools and platforms like Zendesk, SnapEngage, AWS, as well as our custom-built tools and scripts for maintaining these systems. Own maintenance, upgrades, incident response, user and data management and customization of these platforms as part of the CX Technology team Work with cross functional partners, like our Operations and Self-Support teams, to understand their goals and problems, then translate business requirements into technical solutions. See opport
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Posted 60+ days ago | Updated 24 days ago

Financial Services Technical Lead

ServiceNow, Inc.

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Remote or Austin, Texas, USA

Full-time

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make t
Posted 8 days ago | Updated 4 hours ago

Senior Genesys Architect (Google Dialogflow)

Cloud Destinations LLC

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Remote

Contract

Job Summary:We are seeking an experienced Senior Genesys Architect to join our dynamic team. As a Senior Genesys Architect, you will play a crucial role in designing, implementing, and maintaining Genesys solutions that enhance our customer experience. Your expertise in third-party integrations and Google Dialogflow CX will be instrumental in creating seamless, AI-powered conversational experiences for our clients.Responsibilities:Collaborate with cross-functional teams to understand business re
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Posted 3 days ago | Updated 2 days ago

Ecommerce Customer Experience Specialist

BayOne Solutions

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Remote

Contract

Title: Ecommerce Customer Experience Specialist Location: 100 % Remote Duration: 6 months with possible extension JOB DESCRIPTION We're seeking a customer-centric, highly organized Ecommerce Customer Experience Specialist. You'll play a key role in streamlining our back-office operations, mitigating risk, creating clear and comprehensive documentation and training materials, maintaining knowledge-based content, and expertly resolving sensitive customer escalations. Experience adapting communicat