Description: -Greets clients over the phone in a warm and friendly manner. -Delivers consistent communication and is tactful and diplomatic when interacting with clients. -Resolves all client issues or concerns on a timely basis and works with Supervisor on action items to satisfy clients. -Analyzes root cause, understands the scope and impact of a problem, and is able to prioritize and escalate issues appropriately. -Responds within required timelines to client inquiries and provides direction
