ALTEK Information Technology, Inc. is currently recruiting for:

Network Administrator

Title:   Network Administrator
Location:  Owings Mills, MD
Duration:  6 Months +

Responsibilities:
* Ensures the efficient operation, administration and maintenance of corporate data network infrastructure, ensuring 99.5% minimum availability.
* Primary responsibilities include the monitoring of, and problem isolation of data network issues, as well as developing the existing enterprise network. Independently works with network monitoring and diagnostic tools to ensure optimal performance on the network. Works with vendor technical assistance centers when troubleshooting network product based issues.
* Contributes along with senior staff on the development of large scale projects.
* Can work independently on small/medium tasks and projects. Interacts with vendors and telecommunication companies for purchases and installations.
* Evaluate and implement new technology and tools to increase productivity, performance and efficiency. Works along with senior staff in lab environment.
* Maintain data network problem management procedures, network documentation, policies, and configuration information. Maintain network documentation, policies and procedures to ensure compliance with Corporate security and audit regulations.
* Participates in projects as assigned.
* Utilization of project management tools to review progress of project and assignments and contribute to project planning and implementation.
* Research current technology through self-training.
* Serve as consultative resource to level 1 I/T staff by assisting in problem resolution. Provide instruction to peers and staff on technology changes.


Requirements:
* Two year college or equivalent training from an accredited technical school.
* Three years related experience and/or training in a routed network environment is required.

Additional Skills:
*Verint 360 - able to troubleshoot and assist end users with Verint, including recording and playback, screen capture, quality monitoring and training
*Nortel Contact Center 6 - troubleshooting - day to day support
*Call Pilot - limited for messaging within call flows - not used for mailboxes
*Inova & Aspect - limited support - Aspect RTA 7.6 and Inova
*Nortel PBX - limited support Verizon tech tends to take care of the majority of issues but would still a requirement for integration and support
*Enterprise Voice - can be trained on running scripts to enable EV users - would be a plus if they already have the knowledge
*Microsoft Unified messaging - can be trained but a plus if they have it
*Genesys - used for EIVR and call flows. Used for agent and skillset routing within one site - to go to more
*Real estate support -meetings and documentation with end users for relocations (this requires overtime during move weekends)
*Communication and customer service skills - will be dealing with end users and call center workforce management teams and needs to be able to interact in a professional and clear manner

 


***For immediate consideration PLEASE apply directly to this posting with your most up-to-date resume with (8802-NA) in subject line of your email***

You may also apply to this posting with your most up-to-date resume at: http://www.al-tekinc.com/jobs/jobs/view/297/network-administrator