November, 2012

Technical Consultant

(mobile infrastructure/network operations)

Virtual Home Office

Position overview:

The role of the Technical Consultant is to provide post-sales technical support to customers and partners, onsite as well as remotely.  This includes diagnosing and resolving technical issues in a timely manner with customer satisfaction as a primary goal.  The engineer must be technically savvy with the ability to use multiple troubleshooting tools.  Communicating effectively and taking ownership of issues; until they are resolved is key to success in this role.

Compensation: $110-130K plus 18% bonus - depending on previous experience and compensation.  Plus benefits, including 401k, medical and dental benefits.

Company overview:

Join a winning and growing team. Our client is a leading provider of innovative application delivery networking products.  Their award-winning products and platforms offer customers the ability to manage the delivery of applications across their entire IT Infrastructure.

Key Responsibilities:

• Provide Level 1, 2 and 3 support for networking hardware and software products – remotely or on-site.
• Provide installation support when needed.
• Effectively manage all assignments with the highest regard for customer satisfaction.
• Keep customers well-informed regarding action plans and resolution of technical issues.

Requirements:

• 3+ years in a technical support role working with networking products
• 3+ years experience in administration level of Linux/UNIX (RHEL, CENTOS, SUSE, Solaris)
• Knowledge of Diameter and an LTE network
• Knowledge of scripting in one of the following languages: Bash, Perl or Java Script
• CCNP, CCIE or other systems administration/security certifications
• Experience in one of the following web and application servers: Apache, Tomcat or WebLogic
• Experience with SQL and the following databases: Oracle, MySQL and MSSQL
• Cisco Certified Network Associate: CCNA
• Experience supporting in production environments – an advantage
• Red Hat Certification – RHCE – an advantage
• Experience and board exposure in the network integration and implementation process – a plus
• 3+ Solid technical background and ability to learn new technologies quickly
• Outstanding communication and interpersonal skills
• Demonstrated ability to work independently, self-directed and in a collaborative way
• Strong customer-facing skills and ability to build and sustain ongoing customer relationships
• Ability to prioritize, manage time and solve problems
• Ability and willingness to work flexible
• Willingness to work irregular hours, including some early mornings, nights and weekends

Education:            BA/BS in technical field; Computer Science, Telecom, Engineering (or equivalent)

Location:               Virtual Home Office

Reports to:           Manager, Field Support

Travel:                  Approximately 50% within US and occasional international travel