This is a full-time opportunity for a highly motivated Technical Support Engineer to join a dynamic technical support team. This individual will support a complex technical product line and interface directly with clients on a regular basis.

Main Duties and Responsibilities:
- Respond to customer product tickets daily
- Provide troubleshooting and debugging of customer problems
- Provide phone support to all accounts
- Manage customer communication and expectations
- Escalate necessary items to Engineering for resolution
- Provide communication flow between the customer and Development, Sales and Field Security teams

Skills and Requirements:
- Excellent communication skills, both written and verbal
- Bachelor's degree preferred in a related technical field
- 3+ years in enterprise software customer support
- Proficient knowledge of windows based server OS such as Windows Server/SQL Server
- Knowledge of the following:
* SQL Connectivity and Permissions
* Basic SQL Scripting
* Active Directory, and GPO Heretical standards
* Network Topology/Layers
* Networking Tools
* AV/Firewall Rule and Reactions
* Secure "machine to machine" communications
* Linux Server communication tools
* Virtualization
* Windows Account Administration
* Security software

We are unable to provide employment sponsorship and cannot consider H1B candidates.

Only Southern California candidates will be considered.

Please submit resumes in MS Word format.