This hire will have an extremely solid foundation in hardware troubleshooting/replacement and systems service support. The goal of this position is to support an optimally running environment in support of a 24x7 trading floor. The following skills are not all essential requirements, but encompass an actual range of responsibilities relevant to the environment:

Responsibilities:

• Level 1, 2 & 3 desktop support for Traders
• Level 1 application level support for trade execution and real-time P&L systems
• Level 1 & 2 Market Data service support for non-content related issues, including working with Front Office Teams to ensure use of market data is efficient and document requests for trading tool enhancements.
• Establish and maintain service level relationship with local Technology service providers.
• Perform daily AM and PM system checks as per documented procedures and distribution of status reports.
  24x7 on-call support duty.
• Fix broken printers, computers, etc.
•  Strong knowledge of Windows7, outlook and software support as well

Skills Desired:

• Technology Support experience in Trading environment
• Knowledge of market data applications and electronic execution tools, specifically Bloomberg and Reuters
• Solid understanding of trading and the financial markets
• Excellent PC and peripheral troubleshooting and break / fix skills

Personal Requirements:

• Financial industry support experience on a trading floor is a must.
• Attention to detail and ability to remember, record, and relay both routine and mission critical information on a consistent basis.
• Ability to interact with users across all business units.
• Proven track record of being reliable and punctual
• Experience in communicating project/issue status – both written and verbal.
• Demonstrate ability to operate in a stressful environment
• Education: B.S. degree required in computer science, engineering, information systems or related discipline.