Job Title :Tivoli Monitoring Engineer / NOC Supervisor

Location:Tampa ,Florida

Duration:Full Time/Permanent position

• Expertise:
• Interprets and directs original solutions to a broad range of highly complex administrative and/or technical issues.
• Conceive, plan, and execute projects related to the strategic needs of the company.
• Anticipates, recognizes and resolves issues.
• Evaluates and documents company procedures.

• Excellent verbal and written communication skills

Superior customer management skills.

Job Knowledge

• Knowledge must address diverse and difficult problems or situations. 

Requires experience to integrate activities across multiple functions for the corporation.

Physical Work Environment

• Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements. 
• May be subject to interruptions.
• Required to work computer.

Sitting---over 95%; close vision---over 95%; lifting---under 10 lbs.

COMPETENCIES

Strategic/Organizational (Believe in HPHI)

Corporate Focus (Believe in our strong foundation)

• Performs day-to day job responsibilities in ways that support the business focus of HPH.
• Translates external and internal customer requirements into activities to accomplish them.

Understands issues and events that impact the businesses and the environment in which HPS operates.

Customer Focus (Believe in Customers)

• Strong customer service orientation in all interactions.
• Demonstrates awareness that customers are the reason for HPH existence.
• Every customer is an important customer.

Understand customer needs, both internal and external, and looks for opportunities to provide the highest quality service.

Risk Management (Believe in Achievement)

• Proactively evaluates alternatives, recommends actions, and develops strategies to maximize department success.

Capitalizes on opportunities that contain an acceptable level of risk.

Visionary Strategy (Believe in Innovation)

Identifies market trends to develop business strategies; anticipates future direction and needs. Integrates market information and initiates projects to respond to market and competitive trends.

Financial Focus (Believe in Making a Difference)

Understands the financial dynamics of the corporation and the environment: what makes it work, how the various organizations fit together, how it operates in the marketplace, how it competes, key leverage points, and how actions translate to the viability of the corporation.

Technological Focus (Believe in challenging the status quo.)

As a company considered a leader in technology, identifies and implements processes and procedures to add value to the business.

Quality Focus (Believe in doing the right things right)

• Manages appropriate metrics to measure process towards meeting quality standards for corporation. 
• Identifies gaps and corrects.
• Works efficiently under conditions of multiple deadlines and changing priorities to produce high quality material with meticulous attention to detail.
• Committed to excellence
• Provides highest quality service to the business areas and clients
• Attention to detail

Metric Focus (Believe actions speak louder than words)

Builds methods for measuring effectiveness of processes to meet business objectives. Uses results to make decisions.

Professional (Believe in My Work)

Analysis (Believe in creating unlimited opportunity)

• Strong organizing and analytical skills.
• Applies analytical techniques to research problems, integrate complex data and synthesize results, evaluates the quality of the data, identifies critical process variables.
• Provides recommendations based on results. 
• High degree of creative thinking and imagination. 

Company policies, past practices and available guidance and counsel may be in conflict.

Creativity (Believe in developing creative solutions

• Challenges the status quo in thought and action, inspires creative thinking in others.
• Demonstrates openness to change and aligns with innovative organizational needs and realities.
• Develops pioneering responses to situations.

Produces through imaginative skill.

Planning (Believe in hard work)

• Establishes and reviews plans for multiple projects or activities, plans resource allocation and distributions, and works on improvement and development of new planning processes.  Implements project plans comprehending resource, budget, facility, and regulatory requirements to meet project goals.
• Works productively in environment with high levels of interruption.

Meets established attendance and punctuality guidelines.

Implementing (Believe in making things happen)

• Requires interpretation of complex administrative and/or legal issues.
• Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results.
• Creates momentum and sees projects through to completion. 

Overcomes obstacles and opposition.

Problem Solving  (Believe in our ability)

• Interprets and directs original solutions to a broad range of complex, administrative, or managerial issues.

Makes sound decisions quickly and able to articulate reasoning to various employee levels.

Individual (Believe in Myself)

Communication (Believe a positive attitude is contagious)

• Strong interpersonal and people management skills (both written and verbal) 
• Advanced negotiation skills.
• Expresses ideas clearly and concisely. 
• Adapts communication style to respective audiences.
• Excellent written and verbal communication skills.
• Exchanges information, both oral and written, with appropriate frequency and within a time frame to maximize its utility. 
• Delivers communication tailored to the needs of the receiver.   
• Asks investigative questions. 

Comfortable presenting in front of employees and/or management.

Interpersonal Relations (Believe all work is teamwork)

• Strategy and diplomacy required because of regular involvement in relationships where negotiations and persuasion are critical.
• Regards conflicts as occasions for achieving improved outcomes, takes responsibility to divert tensions away from individuals and towards department results and works out acceptable agreements that promote synergy. 

Creates formal networks with key internal and external decision makers.

Teamwork (Believe in the power of teamwork

• Formulates and creates teams.

Excellent motivational skills. 

Development (Believe in motivation from within

• Translates changes in business goals and objectives into the skills, knowledge and experience needed for future work.
• Mentors and provides feedback on development needs of direct reports. 
• Promotes and achieves development goals for self and subordinates.

Develops timely performance evaluations and feedback to staff.

Leadership Activities (Believe and trust in people)

• Management responsibilities.
• Trains others using a variety of techniques on the theoretical and practical basics of techniques and processes.
• Establishes project operation criteria. 
• Leads project planning and process updates.

Actively shares resources, ideas, facilities and data to accomplish goals requiring cross-functional collaboration and support.

Positive Attitude (Believe in loving what you do and having fun doing it)

• The success of HPH depends on the attitude of every associate. 
• Highly motivated.
• Has passion for work. 
• Displays emotional and professional strength and maturity.

Demonstrates flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity and rapid change.

Integrity (Believe in trust)

• Supports company values
• Approaches all business decisions and actions guided by sound personal and professional beliefs. 
• High level of credibility.
• Earns trust by dealing honestly and following through on commitments.

Maintains confidentiality

Thanks & Regards,

Amtul

IT Recruiter.

HighRise IT Consultancy

itr13@hritcons.com

331 Melrose Drive # 110

Richardson Texas 75080

Tel: 214-716-7545 || Fax: 866-211-2289

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