Telvent, a part of Schneider Electric, currently has an outstanding opportunity for a passionate and motivated individual to assume the role of Smart Grid Services Analyst based in our Fort Collins, CO location, assisting internal and external customers with complex software application issues. A candidate for this position may reside in Fort Collins or a remote location.

Responsibilities
- Communication to clients, account managers and project managers
- Provide technical assistance on supported software for internal and external clients
- Troubleshoot possible software bugs, configuration issues with subject matter experts and developers, and log software bugs with development team
- Report client functionality requests or software change requests to project or development team
- Assist with installation and maintenance of large enterprise Distribution Management Software
- Maintain knowledge base of resolution paths and known issues
- Support 24x7 critical clients
- Collaborate with other teams to ensure the success of our clients

Requirements
- B.Sc./M.Sc. in computer science or power engineering, emphasis on power systems
- Experience in testing applications, at least basic knowledge of software testing
- Experience with issue tracking software such as Bugzilla, Jira, etc.
- Experience with test management software such as Test Link, HP Quality Center, etc.
- Experience with working on different Windows versions, both server and client editions
- Excellent written and verbal communication skills in English
- Willingness to constantly learn and improve oneself
- Previous software development experience and understanding of the development process is helpful
- Ability to travel internationally and in North America for extended training periods during first few years
- Experience with the North American Electric Grid/Model is a plus
- Experience writing test cases is a plus
- Knowledge of SCADA systems required, experience a plus

Care. Challenge. Connect. Commit.
Our values define our company. Who we are, our customer approach, how we do business, what it*s like to work here, and the kind of people we want to attract and retain. We look for individuals driven by a desire to impact their communities and the world as a whole. We provide an innovative and dynamic work environment. We have a borderless human network. We commit to develop our people to achieve their personal and professional goals. Visit our website to learn more about a career at Telvent and Schneider Electric.

About Telvent & Smart City
Telvent is a part of Schneider Electric, developing highly advanced enterprise automation control and information management solutions that help manage energy sources and optimize energy supply within a secure and real time environment. To retain or regain their attractiveness and competitiveness and manage their growth in a controlled way, cities need to become smarter: more efficient, more sustainable, and more livable. To help cities around the world meet these and future challenges, Schneider Electric, and its company Telvent, provide integrated solutions combining state-of-the-art hardware, software, and services in all key areas of a Smart City. www.telvent.com

About Schneider Electric
As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions to make energy safe, reliable, efficient, productive and green across multiple market segments. The Group has leadership positions in energy and infrastructure, industrial processes, building automation, and data centres/networks, as well as a broad presence in residential applications. With 22.4 billion euros sales in 2011, the company's 130,000+ employees are committed to help individuals and organizations *Make the most of their energy.*