• Tech Support
• Elk Grove, CA

Please Reference Job ID: 300295-6927-12-315151

Are you friendly, self-motivated, and completely focused on your customer? Are you the type to go above and beyond for a customer, exceeding their expectations? Let's talk!Volt is seeking call center representatives who have experience troubleshooting computers in a call center environment.You will be working in a fast paced, dynamic environment, analyzing customer's problems and drive to call resolution. Diagnose and provide a path to resolving inquiries related to all aspects of the CPU, including hardware, software and networking.You'll be responsible for: Troubleshooting and resolving customer computer hardware, software and connectivity problems over the phone (in a call center environment). Handling questions and problems that usually focus on specific product segments, including both hardware and software issues.Effectively positioning and selling warranty products and technical solutions. Reporting/escalating issues and problems through appropriate channels.<'li>




Requirements:

You must have:2+ years experience in a technical and customer service based environment.Solid technical knowledge and aptitude and some hands-on experience with computers including hardware, software, Internet, Operating Systems, networking and other computer related problems. Strong customer service skills and experience. Strong written and verbal communication skills. Call Center Experience as well as extensive technical support/help desk experience are desired and considered beneficial (but not required). This position may require working shifts outside of normal business hours. Macintosh experience is a definite plus. Technical degrees or certifications are a plus.