Minimum Required Skills:
CCNA, CCNP, Linux, Network Management, Traffic Monitoring, Packet Sniffer, Network Analyzer, Financial Industry, Troubleshooting, Debugging

Position: Network Support Engineer
Location: Bloomington, IL

Our company is the leading provider of integrated network and application performance management solutions for organizations worldwide. Our products enable companies to maximize the performance and efficiency of applications and content delivered across globally distributed networks.

We serve the Global 5000 enterprise community as well as government agencies and telecommunications service providers.

If you are a Network Support Engineer All-Star with a CCNP and enterprise application experience, please read on!

What you'll be doing:

-Work with customers to troubleshoot and resolve complex product issues
- Identify and execute strategic customer-focused projects
- Interface with our world-class support, development and SQA teams to identify and to resolve product issues
- Utilize our company's knowledge database, research & develop technical tips and solutions
- Coordinate changes to the configuration, upgrades and our company-related matters.
- Contribute to the development and ongoing improvement of Technical Support procedures and infrastructure
- Advise customer on network management best practices using our company product suite

What you need for this position:

- CCNA and proficiency in Linux required (CCNP preferred)
- Minimum of 5 years' experience in network management supporting external customers
- 2+ years' experience in critical and management customer care
- Demonstrated ability to identify and resolve complex network problems
- Network Management experience in Financial environment preferred
- Knowledge of Windows and Unix operating system environments.
- Understanding of basic debugging techniques such as analysis of dump files, tracing, performance tuning, and monitoring required.
- Hands-on experience with the primary functionalities of a network analyzer or a packet-sniffer program for traffic captures
- Ability to multi-task with strong attention to detail
- Understanding of server networking, including troubleshooting networking problems.
- Solid problem-solving skills and proven technical troubleshooting skills
- Effective communication skills with ability to clearly explain ideas and influence decisions.
- Ability to write technical articles outlining problems resolution and troubleshooting steps (contribute knowledge to the knowledge base
- Bachelors Degree in Computer Science/Network Security or equivalent discipline

What's in it for you:

-Competitive Salary ($110,000 - $120,000, plus 10% bonus potential)
-Generous benefits--Medical, Dental, Vision, Vacation, and 401K Match
- Great company culture and highly successful Deloitte Technology Fast 500 Company.

So, if you are with experience, please apply today!

Must be authorized to work in the United States on a full-time basis for any employer.

Please apply directly to by clicking 'Click Here to Apply' with your Word resume!

Looking forward to receiving your resume and going over the position in more detail with you.

- Not a fit for this position? Click the link at the bottom of this email to search all of our open positions.

Looking forward to receiving your resume!

CyberCoders

CyberCoders is an equal opportunity employer.