***Must have a Bachelors Degree***

Prestigious Enterprise Company is currently seeking a Senior Systems Support Analyst with experience support end-user technologies, preferably for Executive level employees. Candidate will be responsible for providing the highest level of timely technical support and customer service to senior executive leadership. This highly visible position will manage a variety of issues across many systems and devices. At times it may be necessary for the person in this position to travel on a national or international basis. Travel is estimated to be less than 10%. Because the person will be working with senior executives it is critical that this person possess the highest level of attention to detail, an acute sense of urgency, a strong customer service focus, and expert technical knowledge. Excellent communications skills, written and verbal, and a sense of urgency are required to be successful in this role. This person will also provide expert support across many different devices, operating systems and applications.

Responsibilities:

- Provide technical support and one-on-one assistance to senior leadership in a timely manner

- Trouble shoot a variety of problems (for domestic as well as international situations) including but not limited to

- All aspects of connectivity ex. 3G/4G, WiFi, smart phones, VPN, Citrix, VOIP, Video conferencing etc.

- General productivity applications ex. Microsoft Word, Power Point, Excel, Visio, Lync, Exchange/Outlook

- All aspects of hardware e.g. Laptops/PDA/smart phones (Android and Apple), etc.

- Takes ownership of issues and act as a liaison in order to conduct root cause analysis to completely resolve all issues permanently and in a timely fashion.

- Anticipating potential issues and working to resolve them proactively before they become a problem.

- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software

- Collaborate with first level Microsoft technical support engineers

- Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems.

- Confer with staff, users, and management to establish requirements for new systems or modifications.

- Assist with general help desk and system support duties as needed.

- Develop training materials and procedures, and/or train users in the proper use of hardware and software.

- Read trade magazines and technical manuals, and attend conferences, training, and seminars to maintain knowledge of hardware and software

- Answer users' inquiries regarding computer software and hardware operation to resolve problems.


Qualifications:

For this position, we seek a minimum of 7+ years of technology support experience, preferably working with C-suite clients. Deep technical knowledge working across multiple applications, operating systems and devices is required. Expert knowledge of email exchange systems required. Excellent communication skills are required as this position will work directly with the executive team. A sense of urgency and the ability to trouble shoot complex problems is required. A Bachelor's in Computer Science or equivalent degree with experience is required.

Candidate should be an expert with multiple devices, operating systems and applications. Experience with networks, VOIP, systems security required, as is experience with Microsoft technologies including Office, Exchange, SQL, Internet Explorer and others.