Job Overview

Company:
Egnyte Inc
Title:
Sales Engineer - SMB Sales
Skills:
sales engineering
Date Posted:
7-17-2014
Location:
Mountain View, CA
Area Code:
650
Employ. Type:
FULLTIME
Pay Rate:
doe
Job Length:
Position ID:
139050
Dice ID:
RTX14ef54
Travel Required:
none
Telecommute:
no

Contact Information

Contact:
Kevin Curran
Address:
1350 W. Middlefield Road
 
Mountain View, CA 94043
Phone:
(650) 968-4018
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Job Description

  • Sales Engineer - SMB Sales
  • Mountain View, CA

The "Cloud is not Enough". We, at Egnyte (www.egnyte.com),  believe that cloud, combined with on-premise storage - is the real solution for the enterprise. Egnyte delivers a highly scalable file serving platform that has been deployed at 30,000+ businesses world wide. Based in the heart of silicon valley, Egnyte is funded by investors like Kleiner Perkins and Google Ventures.

We are focused on making amazing products that will revolutionize the way businesses work in the cloud. We know that it takes awesome people to build awesome technology so we invest in our team as much as we do in our products.

Job Description

The Sales Engineer will be the "Liaison” between Sales and Operations by identifying and removing any potential road blocks early on in the sales process while creating detailed specifications agreed upon by both Egnyte and the customer(s). You'll also provide dedicated sales support to the field and inside sales team.

·         Proactively identify and address customer's technical needs and objections to drive sales.

·         Identify and remove process problems early between Sales and Operations.

·         Protect Egnyte as an organization from projects in which technical issues outweigh value to Egnyte by being able to delineate between technically feasible and technically problematic opportunities

 

In addition, Sales Engineers are responsible for the most highly technical customer issues and regularly mentor less experienced Sales Engineers.  Sales Engineers have the most expert opinion sought for tough integration and technical solutions. This position is expected to be proficient in all product lines at the advanced level.

Responsibilities     

  • Assist sales team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements into effective technical solutions, with a focus on the Egnyte’s Products and Service
  • Maintain high level knowledge of competitive product lines, especially as it relates to technical strengths and weaknesses of the competitor's products and what strategy Egnyte should develop to counter.
  • Maintain high-level knowledge of all other Egnyte products/services, competitive product lines, and industry through self-education and Egnyte’s resources.
  • Proactively and effectively identify customer needs and overcome objections to proposed solutions.
  • Perform technical benefits assessment for customers by gaining detailed understanding of their environment.
  • Work directly with Egnyte’s  product management team to deliver feedback from the field to best facilitate ideas for product development.
  • Support new sales efforts via technical demonstrations and presentations.
  • Properly document and provide feedback to the sales team.
  • Assist in the preparation of responses to RFP’s and deliver technical and sales oriented presentations to customer’s technical staff and senior management.
  • Meet with customers (as required) to understand their current technical environment, key business issues, and future benefits that could be realized through Egnyte’s technology.
  • Develop a detailed Scope of Work (SOW) document for each new customer which will be the basis from setting the proper expectations of a trial or paid POC.
  • Ensure smooth customer implementations by coordinating installation and implementation with Egnyte’s Customer Advocacy Team.
  • Build and maintain relationships with financial, subject and technical decision makers and influencers in prospect base.
  • Travel to customer site if needed, depending on the customer engagement.

 

Required Skills & Education:

  • Demonstrated success providing technical sales assistance to SMB sales reps.
  • Broad knowledge of SaaS, Active Directory, Authentication, Security and associated IT infrastructure technologies that touch file servers and ftp servers.
  • Ability to define problems, collect data, establish facts and draw valid conclusions
  • Ability to assess quickly the critical elements of a situation and decide and execute appropriate action
  • Ability to work with all levels of management up to the CIO
  • Experience in fast paced start-up environment
  • Bachelor’s Degree in Business Information Systems, Computer Science, Communications or related field or equivalent work experience

Please send your resume to jobs@egnyte.com with "Sales Engineer" in the subject line.

      

     

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