Job Overview

Company:
PeakColo
Title:
Engineer I
Skills:
Engineer I Systems Administration, Data Network Concepts
Date Posted:
12-22-2014
Location:
Denver, CO
Area Code:
303
Employ. Type:
FULLTIME
Pay Rate:
40000
Job Length:
Position ID:
wspos874010
Dice ID:
RTX17a549
Travel Required:
none
Telecommute:
no

Contact Information

Contact:
Gordon Dunlap
Address:
303 E. 17th Ave.
 
Suite 1000
 
Denver, CO 80203
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Job Description

  • Engineer I
  • Denver, CO

Peak Overview

Peak is a channel-centric provider of enterprise-class Cloud solutions, including its WhiteCloud Services® and RedCloud Services® for System Integrators, VARs and White Label cloud providers. Peak’s Infrastructure-as-a-Service and VMware vCloud powered virtual datacenters are delivered out of multiple Type II SSAE 16/ SOC compliant sites in the USA and the UK.

Principle Activities

  • Fulfill customer service requests, changes and deliver world-class customer service
  • Classify, troubleshoot and remedy reported service issues
  • Review and act upon monitoring events and performance trends
  • Execute operational processes and provide feedback on enhancements

Challenges

  • Fast paced, SLA-bound, 24x7 service provider environment
  • Breadth of technologies supported
  • 3rd shift schedule including one weekend shift
  • Activities are highly visible and paramount to customer satisfaction

Required Qualifications

  • Linux or Windows systems administration
  • Understanding of data network concepts
  • Self-starter with a demonstrative history of excellent communication and time management skills
  • World-class customer service skills
  • Methodical troubleshooting skills
  • High School Diploma

Preferred Qualifications

  • Bachelor of Science from an accredited university
  • One to two years’ experience in a support role, preferably at an IT service provider
  • Hands on experience supporting VMware vSphere 4.x or higher
  • Experience using monitoring and ticketing toolsets
  • Aptitude to learn and support
    • NetApp-based storage platforms
    • VMware vSphere 5.x
    • Network switching/routing and security technologies

Qualified candidates should send their resumes to jobs@poweredbypeak.com for consideration.

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