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About Deloitte

Position Overview

State Government - Integrated Eligibility (Health and Human Services) - Manager
San Jose, CA
Position ID:
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At Deloitte, your work will be challenging and meaningful. You'll have the chance to give back to your community and help the environment. You'll find the support, coaching, and training it takes to advance your career. And you'll meet people from a variety of backgrounds and experiences who will become respected colleagues, and perhaps lifelong friends. But where you take your career is up to you. To learn more about Deloitte, visit our Careers site.

State Government - Integrated Eligibility (Health and Human Services) - Manager

Systems Integration : Provide Technology Solution Development and Integration across the SDLC including requirements, functional specs, design, custom development, integration, testing, and deployment. Deloitte's SI Capability maintains a strong focus on structuring, managing, and implementing complex technical solutions requiring deep business expertise, process optimization, and business operations knowledge to achieve significant and measurable business value


Deloitte Consulting LLP is one of the world's leading management consulting firms for executable strategy, operations, technology, and human capital advisory services. The consulting practice is built around integrated core capabilities - people, process and technology and industry expertise - the capabilities needed to help clients to tackle their most complex challenges.



Deloitte Consulting's technology professionals help clients identify and solve their most critical information and technological challenges. We provide advisory through end-to-end implementation services as well as outsourcing services and are recognized in the marketplace for capabilities across the spectrum.


Our experienced technology professionals offer deep technical experience in their area of focus and are committed to delivering efficient, technology-based solutions to our clients. Our professionals are also aligned to industry sectors. By combining our technical capabilities with our industry experiences, we create unmatched market offerings to solve our clients' business issues. Additionally, we have long-term partnerships with many of the world's leading technology companies, allowing us to understand solution alternatives and recommend and support the most appropriate solution for our clients. By leveraging these elements, we are able to help our clients convert leading edge ideas into tangible results.


Our professionals are aligned with a technology service line to promote the development of deep technical skills and experiences and improve our ability to tailor solutions to solve our clients' business issues.

State Government- Integrated Eligibility (IE)

For over 40 years, Deloitte has helped federal agencies and 22 U.S. states implement and manage the complex health and human service programs that promote the health, safety and wellbeing of its citizens. We are a proven partner in integrated eligibility and service delivery; and bring technology, business and project management experience to our clients' challenges. Our practitioners are dedicated to working with public sector clients and bring a broad range of experience and skills to our clients' challenges.                            

Public Sector Practice                       

Deloitte Consulting is in the business of enabling governments to deliver extraordinary advantages to citizens through unprecedented efficiency, accountability, and responsiveness. Our mission is simple - to help governments serve the 21st century citizen.  As an organization with deep commercial industry knowledge, Deloitte Consulting's Public Sector Practice is a source of best practices in Strategy, Financial Management, Enterprise Risk Management, Technology Integration, and Human Capital. Our government clients turn to us for better insights into leading strategies and to tap into our network of prominent teams across our industry programs.  Deloitte Consulting has the people, the experience and the resources to meet the needs of our clients.


Essential attributes of a functionally focused Manager at Deloitte Consulting:

A Manager at Deloitte is expected to contribute to the firm's growth and development in a variety of ways, including:

·         Client Management:   Manage day to day interactions with executive clients and sponsors

·         Delivery : Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies.  Responsibilities include, among others, managing teams of varying sizes in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.

·         Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

·         People Development:   Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices

Managers in the Public Sector practice are required to have:

·         2 y ear s of experience in the design, development or implementation phases (business or technical) of a modernization for an eligibility business area

·         2 year s of experience with domain knowledge in eligibility programs such as SNAP, TANF, food stamps, child care and Medicaid

·         8 years of relevant consulting or industry experience

·         Minimum of 2 Full Life Cycle system delivery implementations

·         5+ years of experience with Requirements Management and Traceability Tools such as HP Quality Center and IBM RequisitePro and IBM Rational Requirements Composer

·         5+ years of experience with Prototyping tools such as iRise and Business Process Modeling tools such as ARIS

·         5 + years of experience with Unified Modeling Language (UML) for business modeling (work flows) and object modeling

·         5+ years of experience with Agile, Scrum, Waterfall or RUP Methodologies

·         5+ years of experience in translating requirements into optimized designs, and identifying design alternatives and implications on functionality, effort, performance and operations

·         A willingness to travel 80 - 100% of the time


In addition, successful Manager will have the following preferred background:

·         Have obtained one of the following formal qualifications:

Certified Associate Business Analyst (CABA) or Certified Software Business Analyst (CSBA) from the International Standard of Definition for Professional Status in IT Software Quality

Certified Business Analysis Professional (CBAP) from the International Institute of Business Analysis (IIBA)

Certificate in Requirements Engineering or Business Analysis from the Information Systems Exam Board (ISEB)

·         Experience conducting interviews with key stakeholders to understand and document the current business process

·         Experience facilitating Joint Application Design sessions

·         Experience defining future state business process

·         Exposure to one or more of the following methodologies: CMM, CMMI, Six Sigma, PMBOK

·         Exposure to TOGAF (or other architecture framework)

·         Experience planning, tracking and delivering projects using Microsoft Project and documenting processes in Microsoft Visio

·         Ability to work independently and manage multiple task assignments

·         Strong oral and written communication skills

·         Strong presentation and facilitation skills including development and delivery of Microsoft PowerPoint presentations

·         Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

·         Eagerness to mentor and grow junior staff

·         A Bachelor's Degree in a relevant field

·         An advanced degree in the area of specialization



Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting, and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world's most well-known and respected companies, including more than 75 percent of the Fortune 100.

At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you'll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients' will be heard.

About Deloitte

As used in this document, “Deloitte” means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Disclaimer: If you are not reviewing this job posting on our Careers' site ( or one of our approved job boards we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at

About Deloitte

Deloitte is one of the leading professional services organizations in the U.S., specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world's most well-known and respected companies, including more than 75 percent of the Fortune 100. Learn more.