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IS Site Administrator - Help Desk Support

Job Description

Our client is seeking an IS Site Administrator - Help Desk Support in Aliso Viejo, CA. The Site Administrator position provides Lennar Associates local support for all computers, tablets and mobile devices.

* Provides support for the local area network, and communications equipment.
* Provides timely and courteous user support for technical issues relating to the use and operation of hardware and software.
* Coordinates and provides support for Division office and remote sites, including Welcome Home Centers, Construction and Customer Care Offices.
* Works closely with other members of the IS Department internally, and 3rd Party Vendors externally to provide excellent customer service to the company's team.
* Troubleshoots and resolves computer workstation issues, both software and hardware related.
* Enacts manufacturer's warranties for equipment repair.
* Maintains tickets in Help Desk ticketing system and updates tickets with appropriate current status on a daily basis.
* Provides accurate, scientific, and reproducible written details on tickets resolution.
* Helps Division prepare and coordinate project plans for installation of technology equipment in Welcome Home Centers and Construction Trailers.
* Resolves printer and copier issues across the division.
* Arranges and coordinates technical support for meetings and events, including video conferencing and traditional audio/visual needs.
* Maintains, upgrades, installs, or replaces hardware and software as required.
* Reports instances of server downtime, LAN/WAN connectivity issues immediately to manager and helpdesk team.
* Performs basic troubleshooting on LAN/WAN connectivity under the direction and guidance of telecommunications or network team.
* Produces a weekly status report to I.S. Manager summarizing forwarding looking work as well as outstanding issues.
* Monitors and assists with coordinating the activities of third-party support contractors

* College diploma or University degree in the field of computer science and/or 5 years equivalent work experience.
* Experience installing, configuring, and maintaining Windows XP and Windows 7 and Lotus Notes Client.
* Well versed in Microsoft Office settings, functions, and usage.
* Strong familiarity with mobile devices, tablets, and common apps.
* Strong written, oral, and interpersonal communication skills are required.
* Strong technical documentation and writing skills are required.
* Good understanding of the organization's goals and objectives.
* Highly self-motivated and self-directed.
* Keen attention to detail.
* Proven analytical and problem-solving abilities.
* Able to prioritize and execute tasks in a high-pressure environment, while maintaining and communicating deadlines
* Experience working in a team-oriented, collaborative environment.
* Strong customer service orientation.

Job Location:
Aliso Viejo, CA
Job Ref. Code:
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About Kforce: Technology

Kforce is a professional staffing and solutions firm specializing in the technology areas of functional and business management, systems applications development, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to “Great People = Great Results” and offer exciting job opportunities across the United States. Kforce continues to look for experienced technology professionals to join our team of great people! Learn more about Kforce technology jobs at http://www.kforce.com/JobSeekers/Technology.aspx.

Kforce is an EEO/AA Employer.