Job Overview

Genesys Telecommunications Laboratories - HQ
Windows System Administrator
Windows systems installation config, blades, virtualization
Date Posted:
Daly City, CA
Area Code:
Employ. Type:
Pay Rate:
salary, bonus, stock
Job Length:
Position ID:
Dice ID:
Travel Required:

Contact Information

Sandy LeBoy
2001 Junipero Serra Blvd.
Daly City, CA 94014
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Job Description

  • Windows System Administrator
  • Daly City, CA

This position may be located in either Daly City, CA, or Salt Lake City, Utah with some home remote work possible.


The Staff System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, operating systems, software systems, and related procedures which adhere to organizational values and architectural principles. The System Administrator will assist project teams with technical issues in the production environment and will also be responsible for testing and rolling-out the solutions. Participation on project is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle.


This position has accountability for systems including: Linux and Window’s systems that support SaaS infrastructure. Responsibilities on these systems include: SA engineering and provisioning, operations and support, maintenance and research, and development to ensure continual innovation.




SA III Engineering and Provisioning

  • Engineering of SA-related solutions for various project and operational needs
  • Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Develop and maintain installation and configurations procedures.
  • Contribute to and maintain system standards
  • Research and recommend innovative, and where possible, automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.


Operations and Engineering Support

  • Develop scripts to improve automation in delivery of servers, services and reporting as it relates to the cloud offering
  • Design deployment strategies for applications and services to reduce time to delivery and human interaction. Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
  • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tolls and utilities; configure/add new services as necessary
  • Harden operating systems to provide a secure computing environment
  • Upgrade and configure system software that supports SaaS infrastructure applications.
  • Maintain operational, and/or configurations, or other procedures.
  • Perform periodic performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.





  • BS in a technical field such as Computer Science, Information Services or related field, or commensurate experience and 5 or more years of related applications support and systems administration experience in large computing environments
  • 5 year’s experience at MCSE level skill set AND proficient in Linux
  • Excellent knowledge of hardware and software installation, testing, and operations
  • Proficient scripting skills such as shell, VBscript, perl, etc., to facilitate systems administration automation, highly desirable Knowledge of applications for computer software for automating highly diverse agency/organization activities
  • Knowledge of the principles of data communication and telecommunications, micro/mini/mainframe computer operating systems, network concepts, and teleprocessing and telecommunication architecture.
  • Recent Experience in the deployment, use, and scripting related to CHEF, CHEF recipes, and cookbooks
  • Proficient in VMware technologies related to virtualization
  • Maintain the firm standards as they apply to the information, data network, and system security.


Preferred Skills

  • Understanding of Call Center related applications and network components
  • Exposure to the requirement to run and support computer networks
  • Ability to train junior systems administrators


 Genesys is an EEO Employer M/F/V/D




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