The SDC Infrastructure Engineer is expected to have broad expertise inDataCenterinfrastructure architecture including Server Architecture, Security Architecture, Network Architecture, Storage Architecture, and Disaster Recovery.   Collaborate with all teams, in a remote capacity, to implement infrastructure and address issues with services deployed at the SecondDataCenter located in Springfield,MA.  Be familiar with the technologies listed to provide hands-on support, but will have expert supporting resources to provide additional direction.

Provide support for the following SDC functional areas:
Hosting Services
Data Services
Unified Communications
Infrastructure Planning
Security Engineering
Integration Services
Disaster Recovery

 Objectives:

Provide on-site Tier II support for services deployed at theSecondDataCenter
Provide on-site assistance with Disaster Recovery exercises and support in the event of a Disaster.
Collaborate with ITD resources on issue resolution in a remote capacity.
Hands-on leadership and technical acumen to resolve deployment and configuration issues across technologies.
Provide technical expertise in accordance with ITD Standards.
Work with vendors at SDC  

Qualifications:

Experience with IT service delivery procedures including infrastructure management, capacity planning, backup & recovery, disaster recovery, and monitoring.
Coordination of IT service management processes, with preference for IT Infrastructure Library (ITIL).
Experience with an SDLC methodology.
Excellent interpersonal skills necessary to interact effectively with technical resources from multiple organizations and to get the appropriate resources working together in a timely manner.
Demonstrated ability to handle multiple and changing priorities effectively.
Ability to identify and implement technical process improvements.
Able to understand and articulate the importance of achieving goals and meeting deadlines.
Strive to develop technical and management skills.
Understand and communicate knowledgeably about technical issues.
Work with ITD CommonHelp on issue update and resolution.
At least three years’ experience in the IT industry in positions of progressive technical responsibility.
At least one year experience in IT project implementation including development and execution of Technical plans.

 Technical Qualifications:

• WAN/LAN and VoIP network architecture and administration.
• Administration of Core Telecommunications and Network protocols and equipment such as routers, switches, PBX, QoS, etc.
• Storage administration and replication technologies.
• Knowledge of security concepts such as firewalls, DNS, VPN.
• Knowledge of relational databases (Oracle and MS SQL) and Oracle RAC.
• Broad background of Server Administration – Windows, Linux, Mainframe, Unix, Virtualization.
• Microsoft Exchange and Active Directory Expertise and administration.