About CCC Information Services Inc.

CCC brings together what matters most - insight to make the best decisions, connections into the largest auto claims network and superior productivity through an innovative single platform. Founded in 1980, CCC is the nations leading provider of advanced software, workflow tools and enabling technologies to the automotive claims and collision repair industries. Its client base includes more than 350 insurance companies and more than 20,000 repair facilities. CCC also delivers the most comprehensive, best-in-class industry insight by leveraging data captured from the millions of transactions processed through its network, and the forward-looking, trusted advisor perspective of its people. You can find out more about CCC Information Services Inc. by visiting the companys web site at www.cccis.com.

Responsibilities

The primary responsibility of the Field Consultant is ensuring client satisfaction and retention through quality service and proactive consultation. The Field Consultant is responsible for building and maintaining relationships with customers at the local office levels. Other responsibilities entail working collaboratively across the organizations; serving as the customer advocate in facilitating issue resolution with technical support and IT operations; conducting virtual or on-site*product training; providing*industry trends and*data for customers to*benchmark their performance against their competitors and industry standards. The Field Consultant also*partners with the sales team to develop and implement*client related service plans for new and existing customers both for short-range and long-range business objectives of both CCC and its clients.*

Key Accountabilities:

• Serve as key point of contact for servicing existing customers within an assigned geographic territory.*


• Service customers through scheduled on-site visits as well as remote service options such as webinars, web based portals, and self -service technology.


• Hold overall responsibility for client satisfaction as it pertains to customer service.


• Troubleshoot product related complaints from insurance clients and coordinate solutions through the technical support department.


• Maintain client relationships for the purpose of retaining and increasing company market share.


• Gain a solid understanding of each client's claims process in order to better assist their claims managing needs.


• Develop and assist in client related service plans that are consistent with short-range and long-range business objectives that can be measured.


• Analyze insurance industry trends with customers / competition situations and generates plans that will achieve sales objectives.


• Perform numerous CCC software related trainings and Product demonstrations for both large and small groups of with insurance clients.


• Search out and Contact new clients in the assigned geographic area.

• 4 year degree or equivalent work experience required.


• Knowledge of the Insurance Industry or Automotive Services preferred.


• Excellent communication skills, customer service focus and strong work ethic required.


• Ability to work independently from home office required.


• Strong analytical skills and technology acumen


• Demonstrated expertise with MS Office tools (Visio, MS Project, Word, Excel and PowerPoint)


• Training experience a strong plus

Why Choose Us
We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.

What we value is simple customers, employee commitment, collaboration and clear communication. We hire people who will embrace the companys goals and productively contribute in ways that help us serve the customer, innovate and stay strong.

We make it a priority to keep employees healthy, happy and enriched.

• Healthy - Wellness programs, on-site fitness center and Perkspot/employee discount program


• Happy Recognition programs, a confidential employee assistance program and flexible work arrangements such as staggered start times


• Enriched Tuition reimbursement, training and learning programs, and leadership development opportunities

Our corporate headquarters is located in downtown Chicago within the historic Merchandise Marta certified LEED (Leadership in Energy and Environmental Design) building.

Our benefit plans include: medical, dental, vision, paid vacation/PTO/holidays, tuition reimbursement, 401 (k) plan with company match and more.

CCC is a great place to work. Join us.

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