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Job ID
Network Operations Center Technician
Location
Newark, NJ
Job Status
Internet/E-Commerce
Area Code
0
Tax Term
CON_W2
Pay Rate
Length
Skills
Network Infrastructure, Systems Operations, CCNA, A+, Network+, Server+, Cisco IOS Commands, Data Center Security
Position ID
BBBH64576-132
Dice ID
excell
Travel Required
unspecified
Telecommute
no

Network Operations Center Technician




NETWORK OPERATIONS CENTER TECHNICIAN REQUIRED to provide day-to-day maintenance and support of IT applications / infrastructure. Responsible for operating and maintaining production systems, as well as providing hardware / software equipment support. Typically maintains a high level of direct client interaction.

OVERVIEW


  • Monitor systems operations at the highest technical level in a large enterprise-wide highly automated operations center.

  • Monitor systems operations, network infrastructure, trunked radio system, microwave systems, SNA circuits, and data circuits. Familiarity with Ionix monitoring tool.

  • Analyze problems or malfunctions, take corrective action, and/or coordinate corrective action with system engineering or vendors as appropriate.

  • Perform remote diagnostics on analog / digital / frame relay circuits via Cisco IOS commands.

  • Document problems and their resolutions. Keep abreast of changes to processes, organization, infrastructure, and new or upgraded technologies to identify the impact on the computing environment and its customers.

  • Participate in the management of any new infrastructure added to the network and ensure that it is included in the network monitoring and management tools.

  • Maintain Data Center security through temporary access lists and controls.

  • Participate in the introduction of technological, organization, procedural or application changes.

  • Perform related duties as assigned or requested. Position supports rotating shifts covering 24x7x365.

  • Maintain and apply working knowledge of client standards for Business Controls and meet management's expectations for effective internal business controls.

  • Weekly progress report to include list of incidents', actions taken, and resolutions.

  • Resolve network system malfunctions.



QUALIFICATIONS

  • CCNA required with 3+ years' experience

  • CompTIA A+ certification required with 5+ years' experience

  • CompTIA Network+ required

  • CompTIA Server+ wanted

  • 5+ years' networking experience

  • Server break-fix experience

  • Must be able to work 3 pm - 11 pm and 11 pm to 7 am Sunday through Saturday



**CompuCom supports Employment Equity and Diversity**

For more information about career opportunities with CompuCom IT Workforce Solutions visit www.compucom.com/careers.

Equal Employment Opportunity/Affirmative Action Statement
It is the policy of CompuCom Systems, Inc. to provide equal employment for all persons regardless of race, color, religion, national origin, ancestry, gender, age, marital status, domestic partner status, veteran status, disability status, genetic information, sexual orientation or any other characteristic protected by applicable federal, state or local laws. All employment decisions including recruitment, placement, transfer, promotion, training, compensation and termination will be made without regard to these factors.