• "Sr Systems Analyst / Programmer" @ Alpharetta, GA
• Alpharetta, GA

Job Description:

GENERAL POSITION SUMMARY:
This position is responsible for the support of packaged and proprietary enterprise applications. The Analyst should be able to effectively develop, test and support Enterprise applications. Key roles include acting as a support provider and a business analyst. This position will receive guidance, but will also be expected to learn quickly and operate independently as skills quickly progress.

ESSENTIAL FUNCTIONS:
• Provides application support services, including resolving issues, fixing defects, testing fixes, and adding reports and enhancements
• Respond to user requests and provide timely resolutions
• Gather data required to troubleshoot reported problems
• Monitor, prioritize, and help resolve trouble tickets.
• Monitor cases for tends indicating common problems.
• Identify and escalate defects and enhancements that require emergency or maintenance releases.
• Identify and escalate issues that require changes to production environments.
• Identify and escalate issues that require education or process change through the subject matter experts or core process owners.
• Ensure communication to users on changes to the production applications including emergency maintenance releases, scheduled releases, and required downtime.
• Participate with team members to ensure business hour and after hours coverage.
• Adhere to department and company standards on policy and documentation.
• Oversee quality assurance activities for emergency, weekly, and quarterly releases
• Assist in gathering requirements and writing functional and technical specifications
• Participate in system analysis and documentation

REQUIRED EDUCATION AND/OR EXPERIENCE:
• Formal education level: Bachelor's degree or 5 years experience providing technical support
• Microsoft SQL Server competence
• Excellent written and oral communication skills required
• Ability to work efficiently in a multi-tasking environment
• .NET, ASP, HTML, XML, Visual Basic preferred

JOB SCOPE Nature & complexity of the work:
Works on problems moderately complex in nature where analysis of situations or data requires a review of identifiable factors.
Role in policies and procedures development: Formal policies and procedures govern this position; however, the position may be called upon to make recommendations for process changes.
Degree of supervision: Moderate level of supervision will be provided. Acts relatively independently, receiving general instructions on routine and new responsibilities and projects. Confidentiality of information: This position may be exposed to highly confidential and proprietary information that must be kept in confidence.
With whom contact is made internally and externally: Regular contact with all levels of employees, managers and executive level managers. Internal and external contacts include information requests and meeting with requestors. Interaction is face-to-face, by email and/or by telephone.
Scope of decision making authority: Minimal.
Decisions are discussed/deferred to the Data Management Manager.

JOB CONDITIONS: Overtime may be necessary to complete tasks.

If you are interested, I would request you to send me your updated resume with the following details please:

1.    Full Name:
2.    Visa Status(GC/Citizen/EAD):
3.    Present location:
4.    Contact Details:
5.    Available to start:
6.    Total Experience:
7.    Current Employer / Recent Employer:
8.    Expected Payrate:
         

Note: If this requirement does not match your needs, please do forward the same to your colleagues and friends to see if anybody would be interested and willing to move forward on this position. We would really appreciate the gesture here.
 

Thanks and Regards, 

Dinakar B
Phone: 248 247 1545 Ext: 7108