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Responsibilities include:

• Providing support to escalated field or customer support issues for web and other software applications.
• Resolving escalated issues to a satisfactory conclusion using the most efficient and effective methods; providing feedback to all impacted parties.
• Serving as key contact/liaison with third party server support for issues, resource management, server maintenance, upgrades, and patch roll-out.
• Monitoring, providing recommendations, and driving completion of identified activities based on resource utilization reports, server error logs, or other data inputs related to server support.
• Leading or supporting projects to deliver new or updated products and tools.
• Supporting establishment and continuous improvement of internal processes and procedures related to life cycle management of software products and tools.
• Maintaining highly developed knowledge of specific product platforms and functions.
• Assisting with the maintenance of development and test environments for new functionality, patch and bug testing.

Qualifications include:

• Bachelor's Degree in Computer Science, Networking, Software Engineering or closely related technical discipline
• 3+ yrs. Experience with web development, hosting, support, or maintenance
• Excellent analytical, problem-solving, and decision-making skills
• General networking LAN/WAN and server support knowledge
• Experience with third party hosting and distribution support
• Knowledge of multiple programming languages and operating systems
• SQL database experience
• Experience with Mobile Development (iPhone, Windows Mobile, BlackBerry, Android) desired
• Project leadership or management experience, proven success overseeing and guiding project delivery
• Effective planning, organizational, and time management skills
• Highly effective written and verbal communication skills
• Experience in a regulated environment a plus