As a member of the support team, provide professional, courteous and prompt product support and applications information to customers, Client sales and service personnel, agents, OEMs, and in-house and corporate personnel.

Skills :

• Candidate need to be bilingual (English/French).
• High school diploma with a 2 year technical degree, or 5 years work experience in a technical manufacturing environment, or successful completion of a military technical school course of studies in a related maintenance MOS.
• 5 years experience in industrial equipment troubleshooting.
• Bilingual English and French

Preferred Skills:

• Excellent communication (oral and written), interpersonal and organizational skills.
• Professional telephone skills.
• Ability to promptly answer support related phone calls, email messages, and other forms of communication.

• Able to work independently and efficiently.
• Self-motivated, detail oriented, and organized.

• Ability to understand Client's Adhesive application equipment and application differences.
• Strong analytical technical skills with in-depth knowledge in electrical, mechanical, electronic, hydraulic and pneumatic disciplines, including but not limited to:

• Mechanical: the understanding of friction, thrust, torque, levers, cranks, linkages, cams, springs, shafts and couplings.
• Hydraulic: the understanding of fluid forces and flow, piston pumps, gear pumps, check valves, regulators, gauges, filters, and strainers.
• Electrical: the understanding of the use and measurement of AC and DC voltages, currents, resistances, inductances, capacitances, and power circuits. Must be knowledgeable in series and parallel connections, rectifier circuits, switches, solenoids, relays, fuses, circuit breakers, transformers, heaters and photoelectric controls.
• Electronic: the understanding of printed circuit board use and replacement, phototransistor controls, encoders, counters, timing circuits, and the use of multiple.

• Knowledge of, and ability to use test equipment/tools necessary to successfully troubleshoot in any of the 5 disciplines listed above.
• Ability to read installation and dimension drawings, hydraulic diagrams, pneumatic diagrams, electrical schematics and wiring diagrams, and basic electronic installation and troubleshooting diagrams.
• Very good computer skills, including but not limited to Microsoft Office suite of products, CRM, SAP, etc.
• It is an Office/Lab environment.

Responsibilities :

• Investigate and resolve incoming technical inquiries via telephone (inclusive of Hot Melt 101 line with English language requests to Western support, French language requests to Eastern support), and other electronic medium. Division field personnel, agents, customers, OEM's; assist in troubleshooting equipment problems, advise equipment capabilities, and recommend proper replacement parts and repair procedures.
• Record all technical inquiries; compile, analyze, and condense information from these sources and reports major problem areas to management.
• Facilitate equipment inquiry resolution by leveraging internal experts as needed.
• Provide non-engineered Product Assembly (only) system sales quotations; Review and make recommended changes to all field quotations (within PA only) based upon technical requirements for specified applications.
• Review system orders (PA only) prior to processing to insure parts are compatible and that components necessary to make a complete system are included.
• Provide information for technical bulletins and communicate information to Division personnel to update them on important technical information that has not yet been published in permanent product documentation. Review and edit bulletins for technical accuracy.
• Make recommendations to release non-saleable parts.
• Maintain detailed knowledge of Client's equipment, prices, policies and procedures; maintain working knowledge of all applications in the industries.
• Learn new products, cross-train team members, and on a limited basis, train division field, OEM, agent and customer personnel.
• Participate in the "after hours" support rotation.
• Advise supervisor of product, quality, or service improvements necessary to increase customer satisfaction
• Develop personal and job skills to more effectively carry out assigned responsibilities.
• Some travel required
• Assume other duties and responsibilities as assigned.
• Perform Inside Service duties upwards of 2 days / week pending location and technical abilities.

Interested candidates should send a copy of their resume including salary/rate information to: harshi@synergyamerica.com or apply at http://synergyamerica.com/apply.php?apply=647

Company Profile:

Synergy America, Inc is a 16-year-old Professional Services staffing firm providing contract, contract-to-hire and direct-hire resources to companies looking for key individuals. We specialize in providing top-notch talent for our clients, and help candidates in finding the right position.

We focus in a variety of areas: Information Technology, Engineering, Accounting/Finance and Human Resource professionals. We source and supply candidates nationwide. We are located in Atlanta, GA

We rely on our knowledge of search and hiring procedures. We consider both the companies and the candidates to be our clients. We believe in providing the highest level of service to our clients at all times.