Vendor Management - Supply Chain Delivery

Location: Lake Oswego, OR

The Vendor Governance Manager works side-by-side with Production Support Managers and is responsible for the IT Services Agreement with the Service Providers, in accordance with the contracts, to ensure contract deliverables and obligations are met.

The VGM will participate in definition of the engagement models and roles for our SOWs and help with education and bringing alignment across application managers. He /she will assist in establishing common processes (ITIL) with internal teams and the vendor teams.

The VGM ensures delivery of sourced services in accordance with the terms and conditions, service levels, and pricing provisions IT and Service Provider have agreed upon.

Responsibilities:

• Manage SOW and vendor relationships to ensure that contracted deliverables and obligations are met.

• Oversee and support the day-to-day operations providing a single-point-of-contact relating to the Governance of multiple SOW and Vendors.

• Contract administration by providing support in interpreting contract language and analyzing contract.

• Develop and maintain a working knowledge of Service Provider contract deliverables and obligations, and how those align to the evolving needs of IT over the evolution of the sourced relationship.

• Assist in contract change management by providing support for contract amendments, monitoring, tracking, executing and reporting status of contract changes, clarifying and tracking any verbal contract change agreements, and monitoring any unauthorized contract changes.

• Primary support to IT personnel for contract issue management identification and proactive resolution of potential issues including monitoring and escalating key Service Provider-related issues.

• Monitor the status of open issues, reviewing issues and providing direction for issue resolution.

• Manage dispute resolution through formal dispute resolution channels by reviewing the contract, determining documents and notice requirements, notifying and working through informal dispute resolution, supporting the dispute resolution procedure, and preparing for and executing through.

• Establish process and procedures using industry best practices. Help build out the right operational metrics and implement processes and procedures with our vendors and our support teams.

• Drive to continuous improvement.

• Participate in the definition of the engagement models and roles for SOWs.

Required Travel:

• Must be able to travel 30 - 50% for first 6 months; 20 - 30% after that point.

Minimum Education: Bachelor’s Degree in related field required, Advanced Degree preferred - MBA

Qualifications:

• Comprehensive knowledge and experience (10+ years) in managing outsource services and Service Providers

• Proven knowledge and experience (5+ years) in relationship and/or account management.

• Ability to accomplish results through others, particularly by establishing relationships, effective controls and monitoring processes.

• Proven negotiation and influencing skills, and strong collaboration and partnering skills.

• Process skills: An understanding of process costs, ability to work with Service Providers to ensure effective operations, ability to assess processes and identify areas for improvement.

• Experience with indirect management: Managing by influence as opposed to positional authority.

• Detailed knowledge of Governance Services methodology.

• Experience in a Strategic Advisor role with a firm specializing in sourcing advisory services.

Keywords: vendor management, account management, governance, outsourcing, ITIL, service level agreement, contract administration, SOW, statement of work, process improvement

W.A. Hynes and Company is a woman-owned business based in Northern California that has been providing staffing services in Information Technology, Finance, and various industries for over 36 years.  Visit our website at www.hynesandcompany.com to learn more about us, or click here to view the benefits we offer consultants.